Clear and practical consumer advice
In the past when interconnects for audio and visual equipment were analogue the quality of the cable would make a real difference to image and sound quality. However, the same cannot be said of digital interconnects such as HDMI cables. These either work or they don’t work; and there is no difference between […]
It is brilliant news for consumers that Lord Hunt’s review has recommended that the Financial Ombudsman Service FOS remains free to consumers. Charges would discourage people from using the FOS, especially those in financial hardship.
Lord Hunt’s principal recommendations are as follows:
FOS should make a significant, and properly targeted and evaluated, increase in […]
19Apr2008 | Tony | 0 comments | Continued
A few years ago I paid for a solid wood floor to be installed in my new build home. It looked absolutely gorgeous, but after about a week a ridge the whole length of the kitchen had risen up to a height of about one foot. Luckily there were workmen still on the […]
5Apr2008 | Tony | 0 comments | Continued
According to a recent survey carried out by Consumer Direct only a third of people think it is worth the effort complaining and are letting the providers of good and services get away with murder. For those that do bother to complain, it is important to do it in the right way to […]
2Apr2008 | Tony | 0 comments | Continued
Following an approach by the OFT, Clydesdale Financial Services Limited, a wholly owned subsidiary of Barclays Bank plc, has decided to reduce its store card default charges from £22.50 to £12 with effect from today.
This action, prompted by a consumer complaint, follows earlier work by the OFT on credit card default charges. In April 2006, […]
It’s easy to make substantial savings when buying a new car online, says Which?
Through a simple search of internet car brokers, the consumer organisation saved an average of 11 per cent on the list prices of 15 popular new cars – an overall saving of almost £30,000.
Which? saved £2,994 on the list price of an […]
For the second year running, second hand cars purchased from independent dealers topped the list of complaints received by Consumer Direct.
In total, Consumer Direct received 41,880 complaints about second hand cars bought from independent traders, up 18 per cent on the previous year. Complaints about mobile phone service agreements came second, up 49 per […]
Consumer Forum
This was on the Gadget Show last night - they could not see the difference between a £20 cable and ...