For years now local authorities have been selling on personal data from the electoral register to private firms for marketing purposes or to pass on to other firms. Did you know that? A great many people didn’t, and were shocked to hear about this practice as a result of a report produced recently by the [...]

Over the last five years the growth in online retail sales has vastly outstripped that of the high street, with an increase of over 350%. It is estimated that by 2010 the average consumer will spend nearly £900 per year in online transactions (REF). Although new regulations have introduced greater consumer protection measures for the [...]

Banks have traditionally levied heavy financial penalties on consumers who exceed their overdraft limits or have insufficient funds to honour cheques or direct debit payments. In April 2007, the OFT launched an investigation into whether these charges were fair and legal in terms of reflecting the true administrative cost to the bank. This was followed [...]

According to research carried out by the Office Fair Trading (OFT) seventy percent of new homes are faulty.
The OFT has been investigating the housebuilding industry for over a year and has just released its initial findings. The study not only investigated quality issues, but also covered consumer satisfaction and house supply issues relating to [...]

Well nearly, from next week you will be able to tranfer money between bank accounts using a new system. Transfers will be nearly live taking up to two hours, which is a massive improvement over the two to three days that it currently takes. According to the OFT the banks made £30 million [...]