Astute UK consumers shouldn’t rely on the Paypal’s Protection for Buyers. This includes Paypal Buyer Protection for eligible ebay sales and their Buyer Complaint Policy.
A quick search of the internet will confirm that Paypal has a tendency to close disputes for reasons only known to themselves. In addition, their Protection for Buyers [...]
Consumer Complaints
Paypal Consumer Protection Inadequate
Paypal Chargeback
When you make a purchase though Paypal you are not covered by section 75 of the Consumer Credit Act and therefore you cannot claim your money back from your credit card provider. However, Paypal transactions are covered by the Visa Debit Chargeback scheme.
When you make a Paypal purchase the corresponding amount is [...]
Consumer Rights
Most of us have, at some time in our adult lives have experienced poor quality, suffered economic loss, been injured or generally felt aggrieved by the attitude of powerful retailers. You may choose to do nothing and learn from the experience, or you may decide to take action against the offending party by investigating your [...]
November 9th, 2008 | Catriona | 17 comments | Continued
What Consumer’s Top Ten
What Consumer presents its top ten consumer tips to help you know your rights and stay one step ahead of the retailer. We also expose the myths relating to some of the most common consumer complaints.
1. Pay on credit card
Where possible, always pay for items over £100 by credit card. This is because if [...]
Sale of Goods Act
The Sale of Goods Act 1979 is perhaps the most useful and relevant to the problems many consumers face when they make purchases on the High Street, online or by mail order. It is worth knowing about this piece of legislation, in terms of what rights you have and how you can resolve the situation, [...]
July 18th, 2008 | Catriona | 82 comments | Continued
How to complain?
According to a recent survey carried out by Consumer Direct only a third of people think it is worth the effort complaining and are letting the providers of good and services get away with murder. For those that do bother to complain, it is important to do it in the right way to [...]
April 2nd, 2008 | Tony | 0 comments | Continued
Top ten consumer complaints 2007
For the second year running, second hand cars purchased from independent dealers topped the list of complaints received by Consumer Direct.
In total, Consumer Direct received 41,880 complaints about second hand cars bought from independent traders, up 18 per cent on the previous year. Complaints about mobile phone service agreements came second, up 49 per cent [...]
