So far this year 24 airlines have gone bust, the latest being Silverjet and Zoom, leaving thousands either stranded or out of pocket. So what are your rights and remedies if your airline collapses?
Some consumers will be protected and eligible for refunds or alternative flights depending on how, where and from whom they booked [...]
Buying Mail Order
If the Airline Goes Bust
I’ve been sent stuff I never ordered!
The Distance Selling Regulations are very clear on this. If you’ve been sent unsolicited goods, you are entitled to treat them as an unconditional gift and do with them as you choose. You are not required to keep them for any amount of time and you are certainly not required to pay for them. Any [...]
June 30th, 2008 | Catriona | 0 comments | Continued
Protection against card fraud for mail order goods and services
We will discuss this later in reference to the Consumer Credit Act, but for goods and services paid for under a distance selling contract, you are protected against fraudulent use of your payment card. If you ever find an entry on your bank statement for a sum of money that you did not authorise, in [...]
June 30th, 2008 | Catriona | 0 comments | Continued
Returns and refunds
Getting your money back
Under the distance selling regulations, you are quite within your rights to change your mind at any time within the first seven days, return the goods and get a full refund. This means without financial penalty of any kind – such as a cancellation charge or a ‘restocking’ fee. The supplier must [...]
Distance selling: your right to cancel
One of the most important implications of the distance selling regulations is a seven day cooling off period during which you have the right to cancel and get a full refund. In reality, it is more than seven days, because it starts at the point at which contracts are concluded, and ends seven working [...]
June 30th, 2008 | Catriona | 0 comments | Continued
Mail Order and Distance Selling – know the facts
If you’ve ever ordered a product or commissioned a service in this way, the seller has certain obligations, and you have certain rights which are worth knowing. Firstly, the supplier must provide you with pre-contractual information in respect of identity of the supplier, description of the main characteristics of the product or service, price, delivery [...]
June 30th, 2008 | Catriona | 0 comments | Continued
Mail Order Goods and Distance Selling
Is mail order stuff any different?
Absolutely. It’s highly likely that at some point you will have bought something over the phone or on the internet, and unlike buying something in a shop, it’s a situation whereby you are not physically face to face with the supplier. What we are talking about here are the [...]
