Consumer Rights


Most of us have, at some time in our adult lives have experienced poor quality, suffered economic loss, been injured or generally felt aggrieved by the attitude of powerful retailers. You may choose to do nothing and learn from the experience, or you may decide to take action against the offending party by investigating your consumer rights and remedies.

Understanding your consumer rights is complex and at times confusing, but What Consumer is here to help, by showing you whether you have a valid complaint under UK law and what remedies you can rely on to put the situation right. There are several sections to this site:

  • Consumer Rights explains how various acts of UK legislation and European Regulations affect you. Among many others, you can find information on Sale of Goods, Supply of Services, Consumer Credit, Data Protection, Misdescription and Travel.
  • Consumer Guides contains more information on specific scenarios such as buying mobile phones, new homes, second hand cars, clothing and footwear. It also deals with thorny issues such as returning damaged or faulty goods, cooling off periods, dealing with dodgy tradesmen, buying online or making a small claim.
  • Consumer News keeps you updated on aspects of consumer news and how legislative changes affect you.
  • Consumer Forum: It goes without saying that you, the consumer, are a central feature of our site. As such we’d love you to share your views and experiences and offer advice on the forums to your fellow consumers.

Important points to understand

  1. In order to invoke your consumer rights under UK law you must be acting as a consumer – seems an obvious point, but you must be trying to acquire goods for personal use rather than business use.
  2. The first thing to be aware of is the difference between civil law and criminal law with regard to what has occurred. You may have been the subject of a civil wrong and only able to take action (sue) on your own initiative in order to have the matter put right to your satisfaction. This usually involves being awarded damages to compensate you for your losses. On the other hand, your complaint may be due to the organisation or supplier having committed a criminal offence, which is altogether much more serious and usually taken out of your hands by the enforcement authorities in the form of prosecution. Unlike civil action, criminal offences do not usually result in any benefit to you beyond the knowledge that whoever it was is now being punished. The majority of consumer law is civil law.
  3. Just because you are dealing with a large powerful retailer, it does not necessarily mean that they will always act in a lawful or an honourable way. This may be because the individual you are dealing with or the business as a whole is not aware of your consumer rights. In any event, arm yourself with a basic understanding of your consumer rights in order to get what you want and hold your own against unscrupulous or misinformed traders.
  4. A useful starting point in anyone’s general understanding of consumer rights is an understanding of the basic principles of contract law. Put simply this relates to whether a legally binding contract exists – because without one you are unlikely to succeed in any claim.
  5. Consumer legislation does not contain definitive descriptions or specific standards in terms of what you should expect. Instead it relies on concepts of ‘satisfactory’, ‘reasonable’ and ‘significant’ which can make it rather subjective. However, judgements will always be based on principles of reasonableness and proportionality in regard to whether you have a case and what you can expect in damages as a result.

Leave a Comment

116 comments… add one

  • Catriona 19 November, 1:00 am

    Moreen, I’m afraid the theatre will probably have in its small print somewhere that they reserve the right to make changes such as the one you have highlighted.

    Reply
  • Andrina Pearson 16 February, 10:31 pm

    My mother would like to join a well known dieting club and pay monthly by cheque for her membership. This company tell her that she has to pay a month in advance online in order to qualify. Can this company insist on this?

    Thank you.

    Andrina Pearson

    Reply
    • Catriona 18 February, 12:53 am

      Andrina, yes, this is the way a lot of memberships operate. However, check the terms and conditions to be aware of cancellation policies and whether there will be penalties to pay.

      Reply
  • john ramsey 19 February, 11:53 am

    Just bought a tumber dryer as month old but lost or can’t find the receipt. Phoned Adsa about fault. But they say can’t do anything without receipt. what are rights ?

    Reply
    • Tanya Johnson 28 February, 9:14 pm

      I have brought a car vaxhall astra car for 18th thousands and I only gof ut fir 2 years then it started to give problem telling me ingine power reduce I gave to took it back took out a different one gog it on the 25th February today hotcin the car but couldn’t drive call tge go vaxhall they said I have to get it bavj to them but they dont even offer ne a car to git home home and I didn’t have any money and they dont even try tk hekp me jn any way wgat should I do its the second car now that given me trouble I dknt kniw wgat tk do please

      Reply
  • Catriona 20 February, 12:44 pm

    John, you need something to prove a contract of sale existed between you and Asda, but it doesn’t need to be a till receipt, it could just as easily be a credit or debit card statement.

    Reply
  • clementj 27 February, 7:48 pm

    I was recently faced with a possible bill of £1500 on a three-year old car, one month out of warranty, for the replacement of a brake control unit on a Volvo v50. Do I have any rights under the sale of Goods Act? What are the chances of a successful action against the garage to get the repairs done free?

    Reply
  • Catriona 3 March, 1:45 pm

    Del-boy, S.48 of Sale of Goods includes regulations which are European-wide. So yes, you have the right to get shipping costs back under UK and European law if the goods are faulty.

    Reply
  • Catriona 3 March, 2:17 pm

    Clementj, please refer to the following sections on this site for your answer:
    http://whatconsumer.co.uk/how-do-you-measure-quality/
    http://whatconsumer.co.uk/buying-a-car/

    Reply
  • Mike 11 March, 8:44 pm

    I recently purchased some new bearings for a gearbox from my local volkswagon dealership, the parts were ordered in and i collected them. I compared them to the old ones and realised they were wrong. I contacted volkswagon and they say they will not exchange or refund them, is there any thing i can do?

    Reply
  • Catriona 12 March, 12:41 am

    Mike, unfortunately VW are under no legal obligation to refund or exchange, although it seems a little harsh that they won’t even allow you to exchange. It’s poor customer service and few traders will operate like this. If you ordered them over the phone you’ve got a cooling off period of 7 days, but not if you ordered them in the garage.

    Reply
  • Rosie 12 March, 3:10 pm

    My daughter bought settees from THE RANGE ( Swansea branch) they were sold as leather..but in fact were pvc type material…within 18 months the pvc is peeling off leaving ugly white patchese and a number of cracks…has any one else had the same problem…we have been informed no other complaints have been made to them..

    Reply
  • Catriona 13 March, 1:04 pm

    Rosie, if the suite has been advertised as leather but it is not, the retailer is breaking the law under Sale of Goods (not as described). Don’t be put off by the ‘no other complaints’ line, retailers use this all the time to try and put you off. if you have any documentation proving it was sold as leather and can also prove it is not, you can claim breach of your statutory rights and request a refund.

    Reply
  • Wayne 19 April, 9:29 am

    I just brought a new sony tv from a online website advertsing this as FULL HD and 1080p. But they have sent me the model but this is not 1080p and FULL HD as shown on there website,its 768 pixels. I happened to print the page off , where do i stand??

    Reply
    • Catriona 21 April, 7:21 pm

      Wayne, the product was not as described, therefore you have the right to reject the item and claim a full refund (plus costs). Alternatively you could simply cancel if you are still within your 7 day cooling off period.

      Reply
  • sandra carnall 16 March, 12:02 pm

    My daughters nursery are insisiting that I pay full fees for the days when they were closed due to the snow. I had to take unpaid leave. Last year they gave us a full refund and no change to the contracts have been made

    Reply
  • Mrs Maria Blewitt 10 May, 3:24 pm

    I bought a metal garden table & 6 chairs 2.5 years ago that cost £775.00 paid for by credit card. We were of the understanding that it would last a lifetime and would need no maintenance. It has now started peeling and chipping, revealing what looks like white chalk underneath. I have complained to the garden centre where it was bought from and they are trying to arrange for a rep’ from their suppliers to come and take a look. I have emailed the garden centre with numerous pictures of the faults which they have forwarded on to the supplier. I feel that it should be the garden centre’s responsibility to replace the furniture.Could you adivse me of my rights here please? Thank you very much. Mrs Maria

    Reply
  • Clare 29 June, 4:00 pm

    We have bought an amplifier that was fitted to a car as the orginal one was faulty, the garage that fitted it said it hadn’t cured the fault & replaced with another amplifier. Both amplifers were paid for.
    I have requested a credit for the first amplifer but have been told that until the supplier sells it i will not get a credit.
    I have spoken to the supplier and they say that it could take up to 6 months. the amplifier was £570.00. Can they do this??

    Reply
  • Adam 14 October, 9:54 am

    We have contracted, and fully paid by bank transfer, a shipping service from a company which has gone out of business while the shipment was in transit. The subcontractor, used by the company that defaulted, is now demanding from us full payment + 50% in order to release the shipment at the intended destination. The company’s terms and conditions state that they can use subcontractors and that the same terms and conditions apply. are we required to meet the subcontractor’s demands to have the shipment released?

    Reply
  • carolinecaulfield 3 November, 1:12 pm

    I am not happy with the service I have received from a company repairing an item purchased from them – who do I contact????????????

    Reply
  • angelamatley 8 November, 2:35 pm

    i wanted to buy a mobile phone for my 10 year old son for christmas. I was told i would have to buy a £10 top up , no problem until i got my money out and it suddenly went up to £20.why if i am paying in CASH do i have to top up by £20 whereas if i was to pay by card i only have to pay £10 top up

    Reply
  • RJ 7 December, 10:40 am

    i bought a LED torch in march2010, the LED bulb has now blown, the seller says it is not covered by the guarantee. is it?

    Reply
  • carol 23 January, 6:11 am

    Brought a car on PCP plan. Plan three years but finding things hard to make ends meet. Am I able to return car after one year or do I have to keep until plan runs out

    Reply
  • Rebecca 16 February, 6:57 pm

    My son bought a pair of Supra Vader trainers from what we thought was an authorised website. It turned out to not be authorised and the trainers are fake. We have the delivery note and payment was taken from my ex husband’s credit card. We have emailed the contact from the website and stated that we wanted a full refund and asked them to advise of their return’s process. We set out all aspects of the shoes which were not as described on their website, plus a few more – they are a shoddy fake. They asked for evidence of the delivery so we scanned the delivery note and sent it. Since then, they have not responded to any of our follow up emails. Does anyone know where we stand with this? The supplier was based in China and the shoes were delivered by EMS. The order was placed and received in December 2010. Any advice would be greatly received.

    Reply
  • GEORGINA BROOKER 5 May, 10:15 pm

    i went to have my eyes tested from optermac and they said that i was sutebale for lazer eye treatement i was realy happy untill they told me the prise as i was under the impreshion that itwould cost me 375 per eye then i was gobsmacked when they was going to charge me £3999 and i said i would love to have it done but there was no way i could pay for that as i was desabled and they said i could pay it in astallments of £3395 PER MONGTH but they said that they could not exept as i only had a saveings account and that made me realy upset and as soon as i got home i broke down in tears as i need it realy bad but could not aford it yours fathully miss g brooker

    Reply
  • john 21 June, 8:19 pm

    i bought a hover lawn mower from argos, two days i took it back,i only used it once, i wanted to exchange it for one with wheels, they scattered me said its been used, and good night.
    what can i do know

    Reply
  • J PAINE 2 August, 9:32 pm

    we went to Ramsdons in Cardiff Bay last week,we have been going there since the first week it opendand have always had the old age special, we have been unable to go for a few years so we jumped at the chance of a lift there. we were so dissapointed at the meal,it came on a large tea plate there was a small piece of fishabout half the old size and a small helping of chipsthat were poor quality,they were tough.the only thing good about the meal was the pot of tea,excelent
    at over £7.00 pounds ahead i thought this was very poor value,there was not enough fish to judge the quality and it has put us off returning again,
    yours in dissapointment, J PAINE.

    Reply
  • Rebecca 30 August, 8:42 am

    I bought a pre owned console about 2 month ago and have recently switched to plasma tv. The console will not work on it at all. Tried another console exact same model and that works fine on the Plasma. Rang Sony they talked me through what to do but nothing works. What are my rights as far as returning a pre owned console. It defiantly is the console as my tv works on hdmi fine with everything else.

    Reply
  • j greenway 4 September, 5:34 pm

    purchased a memory divan set 20/02/10 the divan now has too permanent indentations leaving a bump in the middle should this happen to a memory divan the store refuses to except any resposibility

    Reply
  • Sean 5 November, 2:47 pm

    Why is it when I tried to contact Consumer Direct, when I rang on a Saturday, but I had to go through several juncture before I was told you are not open this day?

    This is ridiculous, we are supposed to be coming to yourselves in an attempt to try to resolve issues and complaints of our own, not have additional one…

    Reply
  • maureen stammers 1 December, 7:33 pm

    my husband has been knocked for 6.5 grand, the guy has shut his firm down once before and now he is doing it again, how can people get away with this???? why cant we stop this happening, its pre meditated theft

    Reply
  • David Symons 15 January, 12:19 pm

    I had a 3 pc. Suite delivered on 22nd. Dec.2011. Within 3 days we felt that the leather on the seats had stretched to an unacceptable point. Took photos on IPad which resulted in assessor visiting who told us that in his opinion it is normal. I have never seen leather stretched so much on suite of any age, let alone a (now)3week old £2000 one.
    It will not smooth back flat and looks like a stone dropped in a puddle, I can pinch the leather and pick it up with little effort it is bagged so badly.
    So far I am being told that nothing can be done and no cancellation or exchange can happen. CSL are the retailers. Is there anything I can do?

    Reply
  • Jurga 23 January, 9:07 am

    I bought the package of photos.They took from my card 1149 £ for 10 photos .Now dont want to give my money back.They said thad i signed agreement and i can not cancel this.What should i do?

    Reply
  • susan norris 6 February, 6:07 pm

    We entered into a contract with a company to build a consevatory 5th dec.This company has given no starting date.The contract states as soon as practicable and in any event within 14 days of the date of the agreement arrangments will be made for a survey. But after 6weeks we heard nothing.We specifically said to the salesman we wanted ceramic tiles on the floor but the flooring he advised us to have is not fit for purpose.there is movement in it (cosy flooring ) If you put tiles on this flooring the grouting and tiles will crack.the 19 boxes of ceramic tiles will be renderd usless.we tried to resovle the problem but the sales man turned up with no paper work or brouchers and tried to deny the flooring was unfit for purose ,but we had expert advice to the contrary what are our legal rights and due to the above can we cancell the contract?

    Reply
    • Lauren 26 October, 12:54 pm

      Hi Susan – what was the outcome to your issue in Feb this year? I’m experiencing an issue with a Door/Conservatory company at the moment and might be able to take some guidance from your situation. I have no idea what to do next now.

      Thanks
      Lauren

      Reply
  • Amy D 20 February, 10:16 pm

    HELP!! We brought a car yesterday which we are due to collect on fri, but we now can’t go though with it. Instead of my partner just putting down a deposit he paid the whole outstanding amount (we were part exchanging our car as well) Where do we stand on getting our money back?? Thanks

    Reply
  • Alan Williams 8 March, 8:01 pm

    Looking for a bit of help. I got a TV now pay later through a catalogue. There was a backlight bleeding fault/ clouding issue in the corners and side of the tv. I spoke to the company regarding this and they sent out engineers 3-4 times before replacing the front screen. After they replaced it the same problem appeared, bleeding/ clouding the size of tennis balls in the corner and clouding on the sides. The catalogue and now saying this is an exceptable fault and they wont replace it or do anything more for it. I have had back an forth with this company and this is where it stands i am suppose to either except the faulty tv or seek legal advice apparently. Any help offered would be really great.

    Thanks, Alan

    Reply
  • neil fleming 19 April, 5:53 pm

    To whom it may concern
    I purchased a new Motorola phone 20 JAN 2012 from ken Marketplace seller on Amazon it has not been working properly and the software that came with it does not work it just losses all my personal information on my pc I had to reinstall twice.
    To cut a long story short I contacted Motorola Amazon and ken
    All have refused to help repair replace or refund this item .I bought this phone as new sim free phone , having e-mailed Motorola they told me the phone is designed for the Asian market, and that it is subsidy lock with a local network provider. not able to repair your phone since it is a Hong Kong unit, and due to hardware differences our repair centres are not able to repair it due to the lack of necessary parts also WARRANTY EXPIRATION DATE 9/26/2009 and We are very sorry to inform you that this seller from Amazon Marketplace called “Ken 2011″ is not an official Motorola distributor, as our official Motorola distributors in the UK only sell UK units.
    Amazon Marketplace called “Ken 2011 say he has stopped trading .
    Amazon say you are not eligible for the A-Z Guarantee and you believe your contract regarding the item has been breached, you may want to contact an advisory body regarding the situation, and we will be happy to co-operate with them if required to do so.
    Could you please help or advice
    Yours Neil Fleming

    Reply
  • donna 21 April, 6:31 pm

    Last year infinity phoned me 22/10/11 and i argered to them to take on barclaycard and i paid them £795 pounds undersanding on that if i dont win that i gat a full refund on my card. Now i’ve spoken to them in the last 2 weeks and all i get is the same answer that barclays have asked for another 2 weeks but i think i’ve been scammed due to no-one answers the phones anymore and you cant find the company on the internet either i’m just wondering where i stand of getting my money back if the company has gone bust.

    Reply
  • Leigh Bond 7 June, 8:31 am

    We have recently put £40.00 deposit down on 4 x suits for hire on 8th September 2012, to be used at our wedding. Regretfully we did not receive anything in writing but have seen the paperwork at the shop in relation to the same. The plan was that we would pick the suits up a few days before the 8th September 2012 and return them to the shop the following Monday.

    Unfortunately, we have recently been bill a large dentist bill, due to an accident I had years ago, resulting in ongoing problems and it will mean cancelling the wedding and re-saving again. We have visited the shop to cancell the order of suits, only to be told that we are not entitled to our £40.00 back, even though it is in good time to cancel the order. They were rude and abrupt to us, when we requested this and not once showed us any remorse for a predicament, even though I spoke to the assistant with a rather large gap in the front of the mouth, proving my point. Can we claim our deposit back, given the fact that the wedding day was months away and the fact that they did not give us anything in writing at the time of taking the money, that it was non-refundable.

    Many thanks.

    Reply
  • emma goodman 18 June, 12:54 pm

    I recently visited a local supermarket and my child who is 5 had an accident in the store. First aiders were called to assist as he sustained an injury to his mouth which was bleeding quite badly but they were not very helpful as they offered him sweets, and a drink of fizzy pop. They then palmed me off to an emergency doctors to be treated. On my return to the store no-one spoke to me nor my son and when i asked about an accident report form I was told that this was not needed. I have spoken to the supermarkets head office on more than 5 occassions in the last week and was promised a phone call from the store manager and no-one has called me not even a courtesy call. Where do i stand with this and are they in breach of health and safety by not reporting the accident and filling in an accident report form.

    Reply
  • Pugbear 25 July, 5:30 pm

    Social media is helping people be heard more. Complaints made on Twitter are getting attention because they’re in the public eye. Pugbear is cleverly linked to Facebook and Twitter making sure that complaints which are posted there are repeatedly and automatically broadcast at intervals. The only way for companies to make it stop is to respond to the complaint in a satisfactory manner.

    If you have a customer complaint, go to http://www.pugbear.co, it’s free and you will be heard.

    Reply
  • Prince Slaney 10 October, 7:55 pm

    I subscribe to an on line game – Star Wars. They have deployed a patch for the game three weeks ago(which you have to accept), which has rendered the game unplayable, yet they still want my monthly fee. This issue has affected hundreds of players, yet Bioware are seemingly doing nothing about it. I have spoke to them at great length, but am having no luck with them. So can I take action against them to (a) demand my money back, and (b) make them repair the game. I know this sounds trivial as it’s only a game, but it’s my time and money being thrown away.

    Reply
  • steve 16 October, 3:23 pm

    i had my car repossed and cancel my car insurance with not having car and now the car insurance company are asking for 600 pound can they do this im stressing over it as not long gone back to work

    Reply
  • Grace 18 October, 7:51 am

    I just discovered that 3 network opened another contract without my knowledge and have been deducting money. When l rang them that contract has never ever been used not even a single second but they are saying they cant give me my money back cause its over 3months but l never requested that sim no did l authorise it, they won’t even apologise. As far as l am concerned its fraud cause they used my bank details that they had for my other contract line to open this other random contract without my knowledge and l want my money back. What do l do this is stressing me

    Reply
  • Pranvera 24 October, 9:47 pm

    Hi I was watching the program just now, about the mobile charges while you are abroad and heard that Vodaphone had said that they do not charge.
    I got a diferent story for you in 2010 my husband went to Albania for family problem and took with him a contract phone with him, before he went I asked vodaphone if he can use it the phone abroad, they said he will be charged if he make calls but he can recieve calls and use the minutes while reciving a call. the bill for that time went over £200 not only for receiving, or for living a message but just for ringing.
    When I asked them about the charges I was told its a conection fee just for ringing even if it only rung for a second that applyed for charge. not happy but we payed the bill.

    Reply
  • Lauren 26 October, 12:51 pm

    I received a quote for a French door to be fitted in my home (£1500). I then called Hanson Doors and Conservatories to place hte order over the phone. They gave me bank details to pay the deposit on line, which I did (a little over £300). Since then (3 weeks ago), I’ve called, and mailed and not received any response.

    Today I looked on line to find their web page suspended and suspect they might have gone under. How can I find out more and is there any way to get my money back?

    Rgds
    Lauren

    Reply
  • charlotte 4 November, 4:56 pm

    I purchased a Sony VAIO laptop which after the warranty ran out developed a problem with the ribbon. Took it to my local repair centre who failed to source a new ribbon so I contacted Sony to see if I can buy one direct only to be told that they do not sell to 3rd party and I have to take it to one of their approved centres! Surely as it is out of warranty I should have freedom of choice as to who repairs my laptop? I find it unfair that Sony monopolise the repairs and I am forced to pay over the odds for a repair that my local repair man could offer for probably half the cost. I also have to pay to send it away whereas my local repair is just a 15 min drive!!! Is this legal?????

    Reply
  • Jayne 9 November, 7:29 pm

    I brought a £250 child’s wardrobe from a high street furniture shop it turned up damaged. They will only exchange and not refund. I didn’t see an example of the wardrobe in the shop and when I unwrapped it it wasn’t sufficient to my needs either. Am I entitled to a refund?? Thanks!!

    Reply
  • angi simister 3 December, 9:28 pm

    i took out a £17.500 morgage 25 years ago i have paid £72.000 into it and they say i owe £16.ooo they are taking it to court there has been no re morgage can this be correct thanks

    Reply
  • sue rothery 6 December, 5:56 pm

    Hi
    Purchased a second hand car end of August this year – in November immobiliser malfunctioned and had to be replaced at cost of £300.00, has now gone for MOT and needs £420.00 spending on it to make it roadworthy. Warranty not offered due to age of car (2001) paid £1000.00 for car, do I have any recourse with the dealer

    Reply

    Reply
  • david macleod 11 December, 8:30 pm

    hi there
    i have had problems with about 8 out of 10 bp fuelling stations in inverness shire ,renfrewshire and ayrshire.
    it only seems to be the ones franchised and run by indians.
    i only seem to be getting around 60% of fuel that im paying for and ive heard several other people complaining in the service stations about this problem. i was in greenock 2 weeks ago and i put in £20 of diesel and it never came off the red . i complained and i was told there was no manager and a man was also complaining about this . it needs to be sorted and soon

    Reply
    • david macleod 11 December, 8:50 pm

      hi again
      i also add that ive tried tesco , sainsbury and other fuelling stations and never once had a problem but sometimes your stuck with bp depending on where you are and what stations are available especially late on at night .the amount of fuel used is shockingly high if your getting the correct amount . this is a big concern and has to be investigated thoroughly soon.

      Reply
  • Roshan 13 December, 9:26 pm

    I have had a builder work on the bathrooms and cloakroom in my house, tiling, installation of showers, toilets, under floor heating, units, taps floor tiles. The under floor heating in the cloakroom does not heat up the floor tiles properly, although there is a small amount of warmth coming through. This is in stark contrast to the other floors. The builder is blaming it on a lack of insulation under the floor and is asking for more money to take up the floor and reinstall new underfloor heating along with insulation. The builder should have been aware of what was required the first time round and I should not have to pay for his lack of insight and foresight. What can I do about this?

    Reply
  • Bob Wade 18 December, 12:08 am

    Have you investigated BE2Luxembourg/ They are a dating site, also known as a bunch of thieves. They are a bunch of despicable fraudsters, who offer a £5 month’s special offer. Then take £150 from your account. They rob 1000’s of people and it’s difficult to get your money back.

    Go to a BE2 COMPLAINTS site and read who have been ripped off! Many. Many indeed. Why hasn’t Watchdog exposed these fraudulent bastards and brought them down!!!! They have been robbing for a very long time. Go to A COMPLAINTS WEBSITE AND READ THE HORROR STORIES of those dreadful people.

    Reply
  • abdul 21 December, 7:50 pm

    i have bought a dvd recently from commet store in the uk, but the dvd did not work, i have went to store and said not refuds, and i have been calling the cal centre , but with no solution, to this matter, what should i do, can sue them and get me money back ?
    ps bought it 3/12/12, so i still have got hthe 30 days.

    Reply
  • Kathleen 7 January, 5:31 pm

    We could not continue using our existing coal-fire effect gas fire because the flue has been condemned by British Gas. We went to a local dealer and had a balanced flue gas fire installed paying £1100.00 for the unit and installation. A balanced flue gas fire has a hole in the wall flue by-passing the existing flue which went out through the roof.
    Our complaint is that we were told that this new fire is 85% efficient whereas it can be as low as 57% efficient when at a lower setting. The brochure page with the fire illustrated shows the 85% efficiency claim clearly but the 57% efficiency information is hidden in the technical data at the back of the brochure
    Unlike conventional flue gas fires the balanced flue type has a limited range of heat setting and cannot be lowered more than the equivalent of one and a half kilowatts. We have a small living room and would not be able to use it when a small amount of heat is required eg an autumn evening. (Our conventional flue gas fire could be lowered to almost zero.)
    None of the information re the reduced efficiency nor the limited range of heat setting was explained to us by the dealer.

    Reply
  • Sandra Edwards 8 January, 1:25 am

    my son purchased a wiring cable for his car radio and it was the wrong one the shop sold it when he went back for a refund they said because it was not faulty all he could have was a credit note and not his money back, is this right? or should he be able to get his money back thanks Sandra

    Reply
  • Antonio De Robertis 15 January, 10:22 pm

    The company Shopperdiscount.co.uk has taken money from my account for a year without me authorising them directly to do so. I suppose it was a package offered with a Ryanair flight but I cannot be sure. Although I believe the company is at the limits of being fraudulent, so whenever you see it do not take the discount they are offering

    Reply
  • wenesia 16 January, 9:39 pm

    I have a Honda Civic on purchase hire and have kept up with all payments. I have a final ‘balloon’ payment of £3,500 which I am more than happy to pay however given my financial circumstances I am unable to pay the full amount as one transaction. I have been in contact with Honda to liaise with them the possibility of spreading this balloon figure monthly to enable full payment however they have refused stating I have until the end of the month to make payment or they will collect the car and take me to court.

    Could you kindly advise if I am within my right to request this balloon payment to be spread monthly and/or do I have a case?

    Reply
  • Lone Williams 22 January, 9:34 am

    I purchased a dress from ASOS in October I returned it for an exchange which came too late for what I needed it for so I returned it to Asos requesting a refund. They have confirmed the receipt of the dress and emailed to confirm a refund was processed on the 24th dec and takes 5-10 working days to appear in my account, I paid with my visa debit card. I have still not got the money and have emailed Asos about 15times they keep requesting a bank statement from me proving the money has left my account and that it does not appear back in, I have refused to supply a bank statement this is personal confidential information, are they within their rights to ask this and how can I press for my refund?

    Reply
  • Jackie Barthorpe 2 February, 4:14 pm

    Hi I went to the range before christmas and got the lad in the shop to tell me how much Lino we would need for our room We told him it was 17FT x 10Ft and he measured out the roll but he said because it was not plain I would have to buy Double the amont I neaded but as it was near the end of the roll he would make sure there was anough
    when I had it fitted the fitter said I had been sold far to much and only needed one roll not the two we had been sold
    I phoned the store and was told that if our reciept was within 28 days we could have a refund
    so we took it back the girl on the desk was not the one I spoke to and called the manager who refused to refund us saying it was no company policy on cut goods so I pointed out it was the end of roll
    she said I must put it in righting I did not want to do this as I did not want to get the lad in trouble as I felt it was a genuine mistake on his part but I am a pensioner and can not aford to buy
    items I dont want or need I have writen to the company the Range
    but have had no reply from them I also emailed there head office
    am I right in thinking they should refund our money or are we stuck with a roll of lino we dont have any use for
    Please reply Range it is in our way on the floor still rolled up as purchased

    Reply
  • nik 8 February, 1:09 pm

    If the product was purchased with a credit card you will have 90 days insurance cover by the card supplier contact them and they should be able to give a refund

    Reply
  • christine 10 February, 9:33 am

    hi i cancelled my sky subscription did my 30 days notice payed what i as told was my last bill . now my package was disconnected on 6th feb but they are now tryng to charge me for a billing date of 11th feb-10th march even tho they no longer provide a service to myself how can they do this thanks

    Reply
  • denise hartley 17 February, 7:57 pm

    I have booked an holiday for 13 people with the above website, I booked 12 mnths ago now they are saying the flights are not available for the day we booked.an alternative has been offered howeverwe are day short from the original booking. Where do I stand I am resposible for the other oassengers has I organised this . Yours sincerely denise hartley

    Reply
  • Pauline 19 February, 3:01 pm

    Hi I was looking for a flat to move asap,I found one that was available to move straight and with a good price, the same day of the view I paid the agency fee £300 and was told to submit by email my documents and the application form, I let them know it was very urgent the move and they guarantee it will be done maximum one day after received the documents, I sent all attachments by email on different formats,sizes and everyday their answer was “they never got the documents” I sent them by fax also twice and they said is “fax is not clear” I told them i could to to give the papers myself, they agreed and when i went to the address that is stated in their website and also in their business card is a MASSAGE SHOP! when called them again I was treated in an abusive way and blamed me for “waste their time”I want to know if I can claim my money back and look for an other state agency, I did all what they asked me to do and even that they didn’t honor their promises, right now I am homeless and still waiting for their answer, please I need some advice!

    Reply
  • Patricia Wheatley 19 February, 11:23 pm

    Briefly….. I purchased a console table from The White Lighthouse Company, and it didn’t arrive on the date they stated. After strongly complaining, as I had waited in all day, I never even got an apology and was accused of being rude. When it did arrive it was damaged, which I immediately informed them of. They asked me to complete a damage form, which I did, and then they asked me to send photos by email of the damage, or describe it. As I had no knowledge of how to email photos, and the item had been carefully re-packaged on my realising it was damaged, I took the option of describing same – 1/2″ of paint missing off front of table and dent in one of legs. I was given instructions, via email, on how to return the table, and informed in the email, that the postage would be returned, if on receipt of same, they deemed it as damaged. I assumed that my description of the damage couldn’t possibly be deemed as anything other than damage. How wrong I was. I was accused by Jill Green of ‘REFUSING to send photos of the damage and of not accepting the table at a reduced price – both blatent lies and I had never even been offered a reduction in price. When they received the table, they returned the cost of same, but refused to return the postage, as they did not consider the item damaged. I sent Jill Green an email on 11th February, requesting confirmation of what they deem as damage, if they did not consider paint missing and a dent in one of the legs as such. Surprise, surprise I have not yet received a reply – CUSTOMER SERVICE IS NON EXISTENT WITH THIS COMPANY

    Reply
  • Not happy 2 March, 12:52 am

    Hi I ordered some shoes online and paid for them had confirmation via email that they where paid and to be delivered the website said it would take 3-5 working days so I waited only they didn’t arrive so I contacted the company 7days the after order to ask when they would be delivered a couple of days later they said the item was out of stock they would refund me which will take up to 3 days I have asked them to send me a different pair but they are not bothered about helping me at all I’m not happy as this was a gift for some one and they have had my money sat in there account for two weeks and never felt the need to tell me sooner that this item was out of stock I have never heard of anything like this and to be honest my friends and family are shocked I am just after advice as to whether they can get away with treating paying customer like this?

    Reply
  • Venomator 18 March, 5:56 pm

    I have had some triple glazing installations installed – yes, people still do it!

    The sizes originally quoted for were much larger than those actually installed. Silly me, I have only just realised that I am still expected to pay the originally quoted price.

    Apart from the fact there are still defects and faults with all parts of my installations, the company has now started claim proceedings in Peterborough County Court to get me to pay ALL the invoiced costs – what protection/rights do I have as a consumer against such clear malpractice?

    Reply
  • c 18 March, 7:50 pm

    had sofa less than 2 yrs leather pealing craCKING falling apart what are my rights under sales of goods act

    Reply
  • Luigi pancaro 23 March, 10:24 am

    I was looking for a loan online and switch gas electric contacted me about a loan they offered me one from provident but I said I’d already got one with providential so then they told me there was nothing they could do and then the next day I went to my bank and noticed they had taken 80 pound out of my account so I rang them up they appolgised and said they would refund the money within 28 days and 6 months down the line I am still waiting, I have rang them several times and they told me they have a back log and I would get my cheque soon as its been sorted. They told me that my cheque had been done and was waiting to be signed for by the manager. This as happened several times and I just keep getting the same story every time I ring them. It as been 6 months now and still no cheque. Can you advise me what steps to take now as the is getting beyond a joke. Many thanks Luigi Pancaro

    Reply
  • james 31 March, 1:40 pm

    My daughter bought a notebook from Argos,then realized it was not what she wanted took it back the same day, they said she couldn’t, how can that be right

    Reply
  • Dervilla Mullan 3 April, 6:59 pm

    I left a deposit of £400 on an item costing £550 at Whitehouse Furniture on 9/2/2013. I explained to the salesman that my mum would be paying the balance of £150 as a birthday present for me. He gave me a receipt and said he would put a sold sign on the sofa.

    I returned to the shop today to find out that the sofa has been sold to someone else. The salesman said did I not notice the small print on the receipt saying a deposit secures an item for 10 days only. This had not been mentioned to me when I was paying the deposit. He said they tried to contact me but could not get a phone no even though my phone no is listed in the telephone directory. Also he said they drove out to my house but there was no one about. I do not understand why they could not drop a note in my letterbox.

    They have offered to give me my £400 back. They are unable to order me a new sofa as they are closing down.

    Have I any rights?

    Reply
  • matthew scraggs 15 April, 12:15 pm

    dose a company have the right to take three to six weeks to give a refund

    Reply
  • Lesley Crawley 26 April, 4:13 pm

    I purchased a SHARP 40inch TV in sept 2011 (18 months) from makro. Whilst sitting watching last night it just went off! No warning, no flashing & no pop or bang. I phoned SHARP as I found all my paperwork (but not receipt) & they said “sorry guarantee us only 1yr, but they can fix it for £180″!! I told him no way as I can buy another for not much more! I then called makro & they confirmed the date of purchase but said the same they only guarantee for 1yr! So what’s the point in having 2 guarantees for the same period? I can’t believe that a TV of high quality can just switch off like this & basically there’s nothing that can be done. Someone tolde that by consumer rights equipment like so hv a 5yr warranty on them & you don’t need to take out additional cover like they try to talk you into!!!! Hv I any rights? as right now I. Any afford another TV but entertaining a 3 & 5yr out is gonna get stressful!!! X

    Reply
  • Toni Cahill 7 May, 1:48 pm

    Hello, I booked a self drive van hire and was due to collect on Sat 04/05/13. At the time of the booking the retailer took my card details for a holding deposit of £250 should the vehicle be returned with damage etc I arrived at 15:00 to collect the vehicle and the retailer was closed. On Tuesday 07/05/13 the retailer telephoned to inform me that he had taken full payment of £150 for the van hire because he says I didn’t cancel. I said that I arrived at 15:00 he says he told me he shut at 12:00. I said regardless of the mix up I did not authorise him to use my card details for payment. He said that becuase I didn’t cancel I own him payment in full. Is this right?

    Reply
  • Muriel Sanderson 10 May, 11:44 am

    I have a problem with my bank charging £20.00 per month for no services whatsoever. Can you help with this matter or direct me to an organization who can.

    Reply
  • Chris park 16 May, 8:06 pm

    I bought a mountain bike for £4000 in September 2012. A part on the bike has now broke for the 5th time which for a bike of that price is unacceptable. Am I entitled to a full refund or a bike replacment

    Reply
  • Madjid Shirazpour 28 May, 5:33 pm

    I had a new striped wood floor installed last December. There were several problems with the wood:
    1- The showroom sample is grey, based on which I chose carpet and tiles. A high percentage of the laid floor has a light and dark brown shade. The colour is different from the original sample.
    2- The floor showed three distinctive zones with different finishes.
    The supplier accepted to relay the floor, to get rid of the zones, but refused liability toward the colour. Relaying has made matters worse. I instructed a surveyor, recommended by The British Wood Flooring Association, to look at the floor. Here is his conclusion:

    It is in my professional opinion that the colour variation of the flooring installed is extreme against the sample chosen from. The retailer should have advised the consumer that matching the sample is impossible; however the finished flooring should at least have some similar comparison against sample. I believe the flooring installed is unacceptable against sample or tolerance, in which there are no standards covering this in my knowledge.
    The showroom has now accepted to change the floor, as long as it is from the same supplier. However, the supplier doesn’t make that finish anymore and have provided two new samples, both very different in finish and character from the original one.
    I believe my contract is with the showroom and not with the supplier, and that they should either change the floor to a similar one, or give me a refund. Do I have a case?

    Madjid

    Reply
  • Marie 8 July, 7:10 pm

    We went with a local guy for new windows for the whole house and bye-folding doors for the new extension. He started in may and has still not finished we have paid him £6000 for the windows and had the balance for the door remaining the doors came and had to be returned due to the paint was coming off and the aluminium was coming through the paint also the wheel had wore down to nothing after it was opened a handful of times. We went to have a look at the door on the 29th june before it came back to us and the only thing that had been done was the wheel had been replaced but as the company opened the door it broke the rubber seal on the panel so we decided that we no longer wanted the door.
    The company was the supplier to with window guy so we had the contract with him he told us from the start that the doors would cost us £3000 but now we have cancelled he said that they were £1800 and wants another £2000 from us before he comes back to finish with work most of the windows have paint missing from them as they were green ones so they look as if they been chipped. We been in contact with the company that supplied the windows to ask regarding the warranty and if they would come out and have the look at the windows but they informed us that our warranty stands with the window fitter. We have taken photos of all the errors do you think we have a case

    Marie

    Reply
  • Tony Trainor 19 September, 3:29 pm

    Booked a holiday a couple of weeks ago and paid £180 deposit on the understanding that we would be able to pay it up bye a certain date, got home today to a letter from the travel company saying sorry but you will need to pay it up in full bye a certain date witch is way shorter than we were told, do we have any chance of getting deposit back

    Reply
  • Iain 10 October, 11:40 am

    i recently bought football training gear from a major football clubs megastore , after 2 or 3 washes i have noticed that the clubs sponsor has started to peel off , i contaced the and because i dont have a reciept they wont exchange goods ,surely i must be able to swap my goods for new stuff ….

    Reply
  • Roland 23 October, 7:34 am

    I have 2 40″ TVs, both from the same manufacturer. One is now 6 years old and one is 4 1/2 years old, the older TV is working fine but the younger one has started to develop a fault in that lines of pixels have failed or are transmitting a single colour. On a dark picture the lines show up white, on a lighter picture they show up as dark lines. Both TVs are out of the manufacturers warranty period. Do I have any recourse against the manufacturer as I should have an expectation that my younger TV should last at least as long as the older one? Any thoughts gratefully received.

    Reply
  • Darren Morgan 18 December, 2:40 pm

    Dear Sir/Madam,

    I am the headteacher that has made a substantial order with eco Art Cards.com

    I am writing to seek further action with regard to two matters.

    Firstly although half the school’s order has appeared a significant amount of cards have not yet materialised. This is affecting relationships with our parents as we have facilitated this activity.

    Secondly we cannot get in touch with the company. We have called dozens of times and the line is constantly engaged. I have emailed in which there has been no reply.

    There are hundreds of pounds at stake in this situation, more importantly tempers are being tested, relationships frayed and time that we don’t have has been invested in speaking with countless parents and trying to soothe the situation.

    Reply
  • alan 25 December, 6:36 pm

    I bought a TV from currys for £1,399.00,2 days later, the TV was reduced to £1,299.00. Can I claim the £100.00 back?

    Reply
  • Rob Slade 12 January, 11:36 pm

    I recently bought a product off a well know web site for a pound. This was obviously not suppose to be the original price and someone made a error. I paid instantly with debit card an was advised the product would b delivered in 5 working days. I later received a email saying that we can not have this product for the advertised price and had to pay the full price of 269. Can they do this if the product was originally advertised and sold at a pound.

    Thanks for any help

    Reply
  • Vikki 21 January, 12:09 pm

    Hi we bought a washing machine for £650 only 15-16 months ago. It just broke and we found out it was a faulty model. When we phoned the company they have made us pay a call out charge and now insurance on the item wether it is fixed or replaced. Is this right as I don’t see why we should pay for something that is faulty due to the manufacturer.?

    Reply
  • Jacqueline Fry 24 January, 7:50 am

    I ordered a wig online, I took my time choosing the colour, the company had many styles, and I found two that were displayed in a blonde I liked, so I ordered that shade. The wig arrived and is clearly a brown not a blonde, but the company is saying the wig was custom made so cannot be fully refunded, I would have to return and pay 40%, is this right given that it clearly isn’t a blonde but a brown wig?

    Reply
  • Maria 31 January, 5:50 pm

    My son bought a faulty bumper off ebay.When he contacted the seller he was met with awful racist abuse. When he told ebay they said they could not help him and they deleted his feedback and messages stating that he was verbally abused by the seller. They condoned such behaviour because they are obviously making money from this particular seller. Now they are saying he has today postage to send back this faulty bumper. Is that right. Can he claim it back. Also are they lawful in covering up racist abuse on their online sight.

    Reply
  • Mrs Marina Wright 4 February, 2:53 pm

    I have just renewal my driving licence as my 70th birthday is due. I have renewed my Licence on the internet as requested and was charged £80 and it should have been £20. Why is this web site still in operation as I have been told I used the wrong web site. This is fraud. What can I do about it? Regards Marina Wright

    Reply
  • Kate 6 February, 3:46 pm

    What are my rights and what can I do?. I had windows and doors replaced 9 years ago ,I have had water leaking in my back door,for years,being constantly in touch with the installer ,his excuse is ,he has no idea where it is coming from and no attempt to fix. Since the first winter of being installed,i have had a condensation smog like on the outside,have been told this is norm for “K” double glazing. Also ,my Bathroom window handle has broke off in my hands.who can I turn to?

    Reply
  • kofo 11 February, 2:04 pm

    I ordered and paid for school uniforms from a wholesaler in July-August 2012. I arranged collection of the goods by freight forwarders to send them off to Nigeria. The order took 6 weeks longer than agreed, eventually were collected and delivered in Nigeria where they were found to contain a lot of wrong sizes and wrong quantities. I contacted the supplier but just got excuses. I told him I was sending them back which I did ( I paid for them to be returned to him).
    I sent a list of what I was sending back which he acknowledged their receipt.
    We agreed that he would replace them. Nothing was forthcoming except stories.
    In July 2013 I kept calling wanting to go and pick the uniforms up but he always said they were almost ready.
    Eventually I told him I no longer wanted the uniforms but my refund of over 300 pounds.
    I have all my email correspondence with him and can get my statement for the bank transfer of some of the money as he prefers cash transactions and doesn’t issue formal receipts but I was a bit sceptical and did a bank transfer of about 800 pounds.
    I am a loss for what to do now.

    Reply
  • Danni 12 February, 5:17 am

    I recently had a photo shoot through groupon which was a great experience. Yesterday I went to view the photos where I was presented with a price guide of extremely expensive prices for extra images. I was not comfortable with the prices And asked the Photogropher if I could have thumbnails if the images printed and go away and think about the options. He was extremely pushy and said no to the thumbnails basically said I needed to make a decision there and then. To not loose face I stupidly handed over my credit card and paid a ridiculas deposit for 12 images in cd format ( he had given me a deal of 12 for the price of 5… But at £500!!!’ I’m very much regretting my decision that I feel I was pressured into.
    I have changed my mind but what do I do and am I covered under any consumer law for ‘ changing my mind ‘ on photographs I know with purchases of goods I can but I’m not sure if this is the same ?? Your help would be very welcome. Thank you

    Reply
  • K 13 February, 7:26 pm

    I bought a silver ring from pandora and in less than two weeks it developed dark marks on it so returned it to the shop. They sent it away to be checked and say there is no fault and it must be due to me. Ie handcream etc.. I never use handcream and took the ring off to wash hands. They are going to charge me £9 to clean it and give it back. I dont know what im entitled to do as i dont want to have the same thing happen again! Its not like ive had it a while.. 2weeks!!! Help….

    Reply
  • Kal 16 February, 3:57 pm

    I ordered a box set of CDs from a company who had them on a really good offer for a limited period of time. They didn’t turn up within the 7 day time frame so I emailed the company to let them know and to ask them to send another set. In response to this they informed that they refunded the order and that I couldn’t have another set as I had missed their offer. The CDs then arrived and I informed the company of this so I could pay for them. They are now asking for me to return them, proof of postage and are refusing me paying for them. I really want to keep them. This does seen at all fair or right. Please could you advise me? Thanks.

    Reply
  • richard 23 February, 12:56 am

    I bought a suite and a carpet ,from scs me and my family have been poorly on and off since I got them .when we stay in the room .we get sneezeing,coughing,rashes,headaches ,

    Reply
  • nicci 23 February, 1:19 pm

    hiwould you be able to help me?. I have brought a used car from a used car sales garage, I have had to take my car back whilst under warrenty, with the same fault twice. if it is to happen again would I be able to request my money back?

    Reply
  • Joy Campbell 26 February, 9:12 am

    I have switched from Orange to Tesco mobile, requested passover of my number and unlocking of the phone so that the new Tesco sim will work in my old with phone. I have now been without use of said phone since 11 Feb and am told it can take 20 days to unlock and be available to use new sim. Is this Orange causing as much inconvenience just because it can? They have the extra £20.62 credit added to pay them for the unlocking already. Nice little earner when multiplied by a few thousand customers leaving, eh? Is there any way around having to wait another 7 days

    Reply
  • andrew hill 26 February, 12:22 pm

    Please could you advise.
    I booked a weekend break to Paris 9th to 12 th March 2014. I booked it on the internet with Hotels.com.
    I found the accomodation via trip advisor as Apartment d’hotes Folie Mericourt 20 rue de Folie rated @7 on trip advisor. Yesterday i e- mailed the apartment to ask for directions from the airport. I received a reply to say there was no reservation but check with no. 24 Rue de Folie, as several times the website has displayed his apartment but booked people into no. 24. This is in fact the case. Number 24 looks awful. I have flights booked and have now contacted hotels .com twice to complain. they are telling me that they will try and refund me. This still leaves me with no accomodation and paid for flights. Do i have any rights to demand Hotels . Com re accomodate me to similar accomodation that i originally believed i booked.

    Reply
  • steve close 28 February, 9:45 am

    I paid for qn all inclusive holiday to morroco a few weeks back through teletext holidays. It uncluded flights and hotel. I was asked if I wanted to include transfers. I said yes. Asked about room upgrade. I said yes. Holiday was paid for. But then the opperator rang me up tenmins later to say if I wanted to take luggage!?!? I saix of course I do. That will be an extra 130 quid!!! I said that’s too much cancel the holiday… ahe can’t she says..its non refundable!! I was then forced into paying a reduced amount of 80 which I said I was far from happy and would pay out of protest. They said take it now at reduced price or ring back later and pay 130…so I was forced and paid out of protest.
    I have rung them every day for two weeks…and have recorded messages I can play you where they admit nothing was mentioned about baggage until after I had paid for holiday…yet they still think this is ok and are refussing to refund either the reduced 80 or indeed whole holiday!
    How are they allowed to do this. Please make this right and don’t let them get away with it!
    Like I say I have recordings backing this up.
    Cheers.
    Steve

    Reply
  • Noreen McGRATH 10 March, 6:50 pm

    I have purchased a dryer direct from white knight, unfortunately I entered a wrong digit and instead of receiving an electric dryer I received a gas dryer, I only realised this when I had unpacked the appliance and started to read the instruction book. I contacted the company and asked if it could be exchanged for an electric dryer, they have refused this request. I also paid for an extended warranty. I have no gas supply in my utility room nor the extra ventilation required for a gas dryer. What do you suggest?

    Reply
  • Kath 12 March, 4:59 pm

    I have recently discovered that a contract I entered into with ADT last April was altered by the salesman after I signed it. My customer copy shows that the monthly monitoring fee was left with a crossed out figure but the copy that ADT have on file shows that a second figure has been added in. I have already successfully managed to get out of the contract without further payments (they were originally looking for me to pay over £300 more) but I am now looking to recover all money I have already paid, ie. monthly monitoring charges and an installation fee. I am right in saying that the contract was made void as soon as the salesman altered it and therefore I should be entitled to be reimbursed all money?

    Reply
  • kevin wilson 13 March, 9:09 pm

    I;m having trouble with a debt i;ve paid, i took a loan for 7000-00 in 2009, through HSBC bank, since then i have had 3 debt agencies on my back first cabot financial then the lewis group now robinson way ltd, i have all details of payments through Barclays Bank. i have sent robinson way all various paperwork, i am still fobbed off with rubbish , i have paid the lewis group 48 payments consisting of 26 payments of 144-00 pounds and 22 payments of 150-00 pounds and also 13 payments of 150-00 pounds to cabot financial , i am sick with worry that i am called a liar and i feel they just want more regardless of the truth and i have paid this debt as far as i am concerned overpayments may of been made as well, these companies don;t want to help me and i;ve lost my patience a few times robinson ways address phone number 0800-121-6903 my reference number is 354717230 cabot financials number is 0845-070-0116 lewis group 01274-853907 please can you help
    regards kevin.

    Reply
  • Paul 17 March, 7:09 am

    FIFA 14 and EA’s total lack of customer support. Their servers encounter no ends of problems but they offer a very limited support structure and their live chat advisors are unable to provide a direct email address to discuss problems. This after waiting 2 hours to “chat” and getting nowhere after 3 hours of “chat”. This may sound like a minor issue but when you consider the amount that EA make in sales of “FIFA points” is scandalous.

    Reply
  • Tony smith 19 March, 10:37 am

    Hi there is it at my expense to return a washing machine that was delivered to me thay have tried to fix it but have not Daewoo have said that thay will refund or exchange the washing machine but I have to go through the shop I bought it of the shop is saying that it is Daewoos responsibility I bought the washing machine over. A year ago but the washing machine come with a two year warranty please could you help with this thanks Tony

    Reply
  • alec 3 April, 12:06 pm

    My car go a starter motr fited on the 8/10/13 it when faltey on me and the garage what me to pay of laber to fit the replasment. Should i be nade to pay for laber

    Reply
  • pauline pritchard 14 April, 1:23 pm

    My partner is an electrical engineer and have invented and patented an electrical device and have produced a protoype which is deisgned to prevent fires.

    have you produced an article on the dangers of overloaded sockets?

    Reply
  • lisa emmins 15 April, 1:51 pm

    i would like to find out if nutriberry online is a scam i ordered some tablets for my mum for £4.99 and so far i have been charged over 180 pounds they have offered me a refund of 30 pounds even though they have a no refund policy please help i would like to know what to do next if anything

    lisa emmins

    Reply
  • colin dunsmuir 16 April, 1:09 pm

    re they right or can I get my money back if it is not to my satisfaction.

    Reply
  • Carol griffiths 11 May, 2:20 pm

    I bought a Dyson cleaner from PCWorld 3 months ago. It has stopped working on carpets and only works on hard floors. I took it back and asked for a replacement, they said no because I had not returned it within 21 days and that I would have to contact Dyson myself and arrange a repair.I told them it was their duty to do so not me and I left the cleaner at the store. I have had no joy or resolution with them or Dyson 2 weeks later and I have demanded my money back so I can another cleaner. Am I entitled to my money back I also have a receipt, nobody is saying it is not faulty. Please help asap P.S I do not want a repair or a replacement part.

    Reply
  • Thiago Ladeira 26 May, 11:01 pm

    Hi, last week I bought a outbound and return ticket from London to Dublin online via the site edreams.com.
    I paid for it 160 pounds. They were unable to confirm the outbound ticket (From London to Dublin) and they charged me the entire 160 pounds for the return ticket (Dublin-London).
    I ask them to cancel cause I need both outbound and return ticket. Addittionaly they charged me the entire value even with the lack of the outbound. They told me that they could not do anything and if I felt harmed to contact the airline company.
    What should I do? I am brazilian living in London for only a couple of months.
    Regards,
    Thiago Ladeira

    Reply
  • Arjan Wilbie 23 June, 3:26 am

    I have a issue with a transport company, by driver error my item (engine) got damaged (it fell of the lift during offloading) this should be covered by their insurance but no one replied to my emails, till i complained on their facebook page and got a direct email. I got told it went to their insurance claim handler and nothing from there on. I take the date of my first email as date of claim, with list of damages and prices from parts suppliers. Where to go from here?

    Reply
  • Sharon Tunstall 5 August, 1:23 am

    I am getting intouch with key finance as I believe you have taken money out of my bank account for no reason possible and with doing this have left my account penniless,therefore I am requesting a refund from your company instead of me taking legal procedures.Thank you,yours sincerely S.Tunstall.

    Reply
  • D Sandhu 30 August, 8:51 am

    i made a contract with t-mobile more than two years ago and this year in May i wrote them to not to proceed after my two year contract and after two year complete, cancel my contract.
    despite my written letter they are harassing me for a payment which i do not owe them. not only that even they have written through debit collector company to me for a payment.
    in all my life i never had this sort of problem with any retailers. its shocking to me. why are they treating old person like this.

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  • Grace Currie 9 September, 7:31 am

    Re a company called Cleanse Ultimo. They have debited now £67 twice from my bank account 27th august and 8th September. I have email, tried to phone unsuccessfully trying to cancel this order. I did received one box of pills which have not even been opened. Surely they can’t keeping taking money out of my account without authorisation. Its a very expensive lesson I’ve learnt re ordering via internet. I went to the bank when the first £67 was debited and was advised that they would attempt to stop the second payment but unfortunately this did not happen. Do I take this to the police? Please help me. Kindest regards

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  • william lockley 17 September, 8:50 pm

    i recieved a play station portable which i did not order from amazon,after contacting them a few times over this item they said as they could not find any evidence of it being sent to me i could keep and dispose of itas i wish,being 61 and having no use for a psp i donated the item to a local charity shop now i have recieved an e mail from amazon fr. asking for a review of my order. i finally maanged to get through to them and told them that i had not ordered the psp they basically said either i had or a familly member had.what do i do now

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