Comments on: Consumer Rights

By: Catriona

Catriona — Tue, 21 Apr 2009 18:21:41 +0000

Wayne, the product was not as described, therefore you have the right to reject the item and claim a full refund (plus costs). Alternatively you could simply cancel if you are still within your 7 day cooling off period.

By: Wayne

Wayne — Sun, 19 Apr 2009 08:29:17 +0000

I just brought a new sony tv from a online website advertsing this as FULL HD and 1080p. But they have sent me the model but this is not 1080p and FULL HD as shown on there website,its 768 pixels. I happened to print the page off , where do i stand??

By: Catriona

Catriona — Fri, 13 Mar 2009 12:04:23 +0000

Rosie, if the suite has been advertised as leather but it is not, the retailer is breaking the law under Sale of Goods (not as described). Don’t be put off by the ‘no other complaints’ line, retailers use this all the time to try and put you off. if you have any documentation proving it was sold as leather and can also prove it is not, you can claim breach of your statutory rights and request a refund.

By: Rosie

Rosie — Thu, 12 Mar 2009 14:10:40 +0000

My daughter bought settees from THE RANGE ( Swansea branch) they were sold as leather..but in fact were pvc type material…within 18 months the pvc is peeling off leaving ugly white patchese and a number of cracks…has any one else had the same problem…we have been informed no other complaints have been made to them..

By: Catriona

Catriona — Wed, 11 Mar 2009 23:41:32 +0000

Mike, unfortunately VW are under no legal obligation to refund or exchange, although it seems a little harsh that they won’t even allow you to exchange. It’s poor customer service and few traders will operate like this. If you ordered them over the phone you’ve got a cooling off period of 7 days, but not if you ordered them in the garage.

By: Mike

Mike — Wed, 11 Mar 2009 19:44:14 +0000

I recently purchased some new bearings for a gearbox from my local volkswagon dealership, the parts were ordered in and i collected them. I compared them to the old ones and realised they were wrong. I contacted volkswagon and they say they will not exchange or refund them, is there any thing i can do?

By: Catriona

Catriona — Tue, 03 Mar 2009 13:17:25 +0000

Clementj, please refer to the following sections on this site for your answer:
http://whatconsumer.co.uk/how-do-you-measure-quality/
http://whatconsumer.co.uk/buying-a-car/

By: Catriona

Catriona — Tue, 03 Mar 2009 12:45:29 +0000

Del-boy, S.48 of Sale of Goods includes regulations which are European-wide. So yes, you have the right to get shipping costs back under UK and European law if the goods are faulty.

By: clementj

clementj — Fri, 27 Feb 2009 18:48:11 +0000

I was recently faced with a possible bill of £1500 on a three-year old car, one month out of warranty, for the replacement of a brake control unit on a Volvo v50. Do I have any rights under the sale of Goods Act? What are the chances of a successful action against the garage to get the repairs done free?

By: Catriona

Catriona — Fri, 20 Feb 2009 11:44:00 +0000

John, you need something to prove a contract of sale existed between you and Asda, but it doesn’t need to be a till receipt, it could just as easily be a credit or debit card statement.