Hi,
Well they have asked for pictures showing the damage and will be planning at the weekend to put a hole into the floor so I can see if the joists are different sizes or the floor is not resting on them correctly.
Response:
I have now located your policy, for us to consider your claim further please can you complete attached prompt sheet and return to us with photographs showing the gaps where the floor has moved.
The cover under this policy for floors is if they are not supporting a normal load or failing.
Soo..
I expect that they will refuse ..and if that is the case then I would expect that I will need to look at getting it fixed..
But heres hoping
Regards
Ray