View Single Post
Old 13th December 2011, 04:07 PM
kms kms is offline
Consumer Newbie
Join Date: Dec 2011
Posts: 4
Thanks: 0
Thanked 0 Times in 0 Posts
Blog Entries: 1
kms is an unknown quantity at this point
Default LG 42inch TV being repaired yet again

Bought the above LCD from Currys in 2009 along with a surround sound system, also purchased the Whatever Happens warranty..all in all it was not cheap
IAbout a year later we lost half the picture on the screen, called the repair line and they arranged for it to be taken away for repair, I then had to take a day off work to wait for it to be returned..they said they would arrive anytime between 8am and 8pm.

All seemed well for another 6 months until the same thing occurred again! Went through the same palaver again, taking days off work etc, plus we didnt have a TV again for nearly 2 weeks. I sent a letter of complaint to Currys telling them that I didnt think much of their poor customer service and that I still had to pay my Virgin TV package even though I wasnt watching anything. Currys then rang me and after a bit of wrangling they agreed to send me a 50 voucher as compensation.

Fast forward again until recently, when the same problem happened again with the TV!!!

I sent a letter of complaint again to Currys. They replied that the TV had to be reported through the repair company again. I had asked for a replacement TV as Im so fed up with the situation. No joy! Meanwhile, Ive bought a little cheap TV for 129, just so weve got something to watch

The courier took away the TV last Monday, Dec 5th and said that it would be returned on the 12th Dec. I arranged to stay home once again but couldnt believe it when I recieved a call on the 11th from repair company to inform me that they were waiting for a replacement screen for the TV and it was still with the engineer!!

At this present time I have no idea when they are going to return it and cant understand how Currys can treat their customers like this. I will never buy anything from Currys again
Reply With Quote