Dear Tony
Many thanks for the information. There is so much to look into and research but there is just no time. They confirmed the other day that the doors meet the regulations by NHBC. But I am not convinced. I want proof. What do I request from them? I have contacted NHBC and have requested the resolution service and have told them about the front door. Another thing I did not mention to you is that the area seems to be a flood risk as there are not sufficient drains around and when there is a down poor, the water really builds up around the Houses. I am concerned as the Houses are surrounded by a lake and it extreme weather conditions there may be a flood. The developer again said that this also meets the regulations etc and passed the NHBC standards. Anyway these two items have been reported to the NHBC and not quite sure what will happen next.
All the other issues, i.e., boiler, crack on the wall, our en-suite extractor fans is making a terrible racket, etc, are pending for the warranty people to come and look at and fix. I will see what they do this time round and also see if the problem with the boiler is fixed as it's been an on going thing for the last 5Months. They are going to change the thermostat and see if that works, as our heating will not come on unless the Thermostat is above 26/27. It's only when you put it up to this level that the boiler clicks and comes on. Let’s see what happens.
Should they not have handed over this house to us, with everything in working order? Is there no such thing as handover check lists showing that, boiler, TV aerial, telephone lines, electrics were checked prior to handover? I cannot find any certificates for the boiler i.e. showing if installed/checked by a corgi registered person
I am currently working on another e-mail to the developer and any tips what to say or what to ask them would be appreciated.
I am also thinking of taking Legal advice, but I am not sure if I would have a leg to stand on. To challenge a big Developer etc. Also the cost etc.
Additionally, they made a big mess of our house while we were on holiday. We just completed and then went on holiday; we decided not to move in until we got back. We left the keys at the Sales office, because a few things needed to be fixed etc while we were away. We got back and went t in to the house, to see that in our main bathroom floor, there was glass on the floor, in the bath. Also they were due to do some work in the loft of which there was all this yellow fluff everywhere. They even entered the main bedroom and there was the yellow fluff on our bed. We called the completion Lady who was surprised to hear what happened and quickly got the on-site cleaners to come and clean our house. She stated that they had no need to go into the bedroom as they were merely just doing work in the loft, i.e. insulation, hence the yellow fluff. Anyway the developer cannot explain what happened and have completely ignored the fact that we had glass on the floor and also all this stuff on our bed as well as a mark on our mattress protector of which we had not even slept on yet. They asked me to forward the receipt to them and they would give us a refund as a goodwill gesture. The only way that this stuff could get on our bed was if someone went on the bed.
So this is our story, we are so fed up with the developer and just don’t know what to do. We have been in the house for 6 Months and have not had a day without feeling cheated and inconvenienced enormously by the developer and really want to take this further, but how is the question.
They have offered no sympathy at all. They just keep on challenging us.  |