Good luck with pursuing this Jue, I am in complete agreement with Tony on this. I find the Car Hire places at the airports one of the most annoying things to have to deal with.
The last time we went to Florida I actually had an argument with the desk bloke at Dollar. We'd paid for the "All Inclusive" insurance and had also hired the biggest minibus they had. This meant that unless they made us hire another car, they couldn't offer us an upgrade "for just $x dollars" or so I thought.
When I reached the desk I was asked if I wanted to purchase "insurance for the tyres". I said I didn't need it as I had the "all inclusive" insurance. The guy behind the desk told me that the all inclusive insurance didn't include tyres and that if I got a blow out it would cost me hundreds of dollars to get fixed etc etc. Tired, hot and rather angry I said that why advertise something as "all inclusive" if it clearly is not? I didn't take this "extra" insurance obviously and unlike your case, they didn't charge me for it either.
I loathe the fact they try the hard sell and emotional blackmail nonsense when you are tired and just want to get to your accommodation. I think it is a terrible way to try and increase business.
I really hope you get a satisfactory conclusion to this. Let us know how you get on.  |