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Old 12th April 2017, 05:02 AM
Darren Bullough Darren Bullough is offline
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Default Tesco outlet eBay purchase - Damaged TV Screen

I recently purchased a 49" 4K Sharp Smart TV from Tesco via their eBay outlet store, it was bought as a birthday gift, this was mid February but was only gifted and opened in March, around a month after it being delivered. I purchased early as I'd found a good deal and didn't want to miss it. When it was delivered it was stored safely in the house until mid March when the box was opened for the first time. It was only then that I saw the tv screen was badly cracked and damaged. The sale didn't include the remote, therefore I had to hunt around and managed to source a company that deals in one-off specific remotes for particular TV's, it was a factory original that's supplied with the tv's and cost me more because of this (not being a universal one). I emailed Tesco outlet store via eBay notifying them of the damage and asked for a replacement, they've refused saying any damages have to be reported within the first 48 hours of receiving it. This means I've lost out on the tv itself because it's damaged and wasn't reported within the first 48 hours and also the remote as I'd bought a specific one, are Tesco correct in saying they won't do anything about this, am I not entitled to a replacement?
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