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Old 14th April 2017, 08:32 AM
Skive Skive is offline
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Default Re: Tesco outlet eBay purchase - Damaged TV Screen

This is something covered by the Consumer Rights Act 2015

Satisfactory quality: It shouldn't be damaged or faulty when you receive it.
Fit for purpose: You should be able to use it for what the seller says it will do (its purpose), whether that's their statement when you buy it, or an answer to your question. For instance, an audio track should play, and a game shouldn't infect your computer with a virus.

As described: It should match its description when you bought it. For example, a film should be in the format you chose when you bought it.

If a service isn't provided 'with reasonable care and skill' or 'as agreed', the seller must bring it into line with what was agreed with the customer. If this isn't practical, they must give some money back.

If you still have the Packaging and Box it was delivered in then you have a really good case because you can prove that care was taken. The claim of 48 hours is just another way of them trying to hoodwink you. That rule is not able to substitute your Consumer Rights (Although for future reference you should check everything on arrival)

I'd right to Tesco informing them that you will pursue the matter under the Consumer Rights Act if they still refuse then call phone Citizens Advice on 0345 404 0506 or 0345 404 0505 and they will assist you further.
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Darren Bullough (18th April 2017)