Firstly, you don't need a till receipt as proof of purchase, a credit or debit card statement will do just as well. Secondly, you don't automatically get a refund - in the first instance they must offer to repair the item. If they cannnot do so they must offer you a replacement and if this cannot be done, then you can claim a refund. Thirdly, they shouldn't have charged you anything for a repair. Any fault which occurs in the first 6 months is automatically covered by the retailer who must effect a repair within reasonable time, without significant inconvenience and at their own expense. They have acknowledged there is a problem and are using the 'no receipt' as an excuse for avoiding their statutory duties under Sale of Goods. They must now offer you a replacement , negotiate a discount or provide a refund. See our section on Consumer Rights / Buying Goods / Statutory rights for more info. The fact that the item is pre-owned makes no difference. |