[skintgirl]

Hi all,

I am new on here, so please forgive any blunders I might make, till I get the hang of the site.

I recently took out at a 12 month contract with BT for line rental at £11.50 per month. I notice on my Bill that I am now being charged £12.50.

When I queried this with a (non UK) call centre employee, I was told that a letter had been sent out... I never got the letter, I asked for proof that BT sent the letter as I told them if I received the letter, I would have probably shopped around for a cheaper deal (sky etc).

Obviously got nowhere fast with the Non UK Employee's poor command of the English Language, so said I would write a letter and put the phone down.

But my question is can BT just arbitrarily increase the line rental price? I do have the orginal paperwork that states it is £11.50 line rental for 12 months...

I know it is a small amount but I am currently unemployed (got made redundant in March)... and also it is the principle!!

Any help/advice much appreciated!

ps. I absolutely loath BT, and only use them so I can have my Internet service (with another company naturally)