Just had a look at the website - the incoming calls might be free, but they are charging for routing the calls to your designated number, also there is no mention of this offer:
Quote:
Call Routing Charges
These are the Charges for Routing (diverting or forwarding) the Calls made to your 0800 Number to other Numbers or Services. Call Charges are billed by the Second and there is no Connection or Minimum Call Charge. Prices are in Pence per Minute and exclude VAT.
UK Landline UK Mobile* Fax to Email Voice to Email VoIP
3.5 p 18.0 p 3.5 p 3.5 p 3.5 p
* Add 5 Pence per Minute for 3 Network.
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Equal liability will not apply if you enter into a contract with these people in full agreement - so if you do read the T&Cs very carefully.
Tony