Hi. I'm new here and after some advice.
Recently I bought a HTC Desire for my son from mobilephonesdirect. It arrived and seemed ok. Over the next few days we noticed it would never reach full charge (max 69%) - it didn't matter how long or if the phone was on or off. The orange charge light stayed on but no more charge. I rang HTC UK support who told me the phone was faulty and needed to be replaced. I tried contacting mobilephonesdirect. It took me a lot of calls but eventually I got through to 'returns' who issued and e-mailed me a returns form. I returned the phone, special delivery tracking showed they received it on 21st April. (I got the phone on 14th April). So far so good. As it took so long to contact them I started looking at a few reviews - clearly I should have done this before buying - I could only find bad things about their customer service. After four working days I thought I would ring to check progress, but was permanently on hold. Everyday since I have tried but again I am forever on hold. I have also e-mailed but never recieved a reply. I appreciate that they have only had the mobile back for eight working days (which I think is long enough) but I am concerned about the complete lack of ability to comminicate.
Firstly, how long should a replacement take? And secondly, if I recieve or hear nothing, when and what further action should I take?
Thanks for reading.
Recently I bought a HTC Desire for my son from mobilephonesdirect. It arrived and seemed ok. Over the next few days we noticed it would never reach full charge (max 69%) - it didn't matter how long or if the phone was on or off. The orange charge light stayed on but no more charge. I rang HTC UK support who told me the phone was faulty and needed to be replaced. I tried contacting mobilephonesdirect. It took me a lot of calls but eventually I got through to 'returns' who issued and e-mailed me a returns form. I returned the phone, special delivery tracking showed they received it on 21st April. (I got the phone on 14th April). So far so good. As it took so long to contact them I started looking at a few reviews - clearly I should have done this before buying - I could only find bad things about their customer service. After four working days I thought I would ring to check progress, but was permanently on hold. Everyday since I have tried but again I am forever on hold. I have also e-mailed but never recieved a reply. I appreciate that they have only had the mobile back for eight working days (which I think is long enough) but I am concerned about the complete lack of ability to comminicate.
Firstly, how long should a replacement take? And secondly, if I recieve or hear nothing, when and what further action should I take?
Thanks for reading.