A few weeks ago the hard drive on my Thomson PVR stopped working.
The box was 3 weeks outside the 12 month guarantee, but I contacted Tesco as the Sale of Goods Act states a guarantee is in addition to your statutory rights, particularly with regard to the fact that an item should last a reasonable length of time.
They have replied and agree with me, but have only offered £50 to reimburse me for the intrinsic value, as 'products like these decrease in value over time'. The unit cost me £97.87.
Is this a fair offer, considering the item has only lasted me just short of 13 months?
The box was 3 weeks outside the 12 month guarantee, but I contacted Tesco as the Sale of Goods Act states a guarantee is in addition to your statutory rights, particularly with regard to the fact that an item should last a reasonable length of time.
They have replied and agree with me, but have only offered £50 to reimburse me for the intrinsic value, as 'products like these decrease in value over time'. The unit cost me £97.87.
Is this a fair offer, considering the item has only lasted me just short of 13 months?