I purchased a Second hand car from Arnold Clark and did not notice that it had a chip on the edge of the windscreen until I got home. I should have checked the car out in more detail before buying it but I stupidly did not think for one minute they would have missed this as i did 
.. so I contacted them the next day and explained and was asked to bring it back so they could have a look at it. luckily when I purchased the car i took a few pictures of it to show my wife the car we were spending all our savings on, as she was not with me at the time and I had to wait a few days before we could pick it up. The dealer not surprisingly tried to get out of it by explaining that it could have happened when i drove it home so they would not be replacing the windscreen, So I then showed them the photographs that proved that it was there before I removed it for their forecourt (now you do need to zoom in but you can clearly see the mark on the edge of windscreen)
I now been advised that he (the manager of branch) needed to speak to another manager and call me tomorrow???
I am very suspicious that they might come back with some other cop out but can anyone tell me what my rights are? do they need to fix this? could i even ask for a full refund if they don't? I want to be prepared for tomorrow when or if I get a call Any advice would be greatly appreciated..
.. so I contacted them the next day and explained and was asked to bring it back so they could have a look at it. luckily when I purchased the car i took a few pictures of it to show my wife the car we were spending all our savings on, as she was not with me at the time and I had to wait a few days before we could pick it up. The dealer not surprisingly tried to get out of it by explaining that it could have happened when i drove it home so they would not be replacing the windscreen, So I then showed them the photographs that proved that it was there before I removed it for their forecourt (now you do need to zoom in but you can clearly see the mark on the edge of windscreen)I now been advised that he (the manager of branch) needed to speak to another manager and call me tomorrow???
I am very suspicious that they might come back with some other cop out but can anyone tell me what my rights are? do they need to fix this? could i even ask for a full refund if they don't? I want to be prepared for tomorrow when or if I get a call
Any advice would be greatly appreciated..