Can someone help me please. I purchase 2 recliner sofa online in May this year. Both of them have developed a fault. There was no guard protectors on the recliner bit and the leather has ripped. I contacted the retailer who told me he would send an engineer. They arrived last Thursday and said that they could be fixed.
Today I have received the report and they have informed me they are taking the ends of the sofas away next week to be fixed.
I am not happy with this as How can I be guaranteed the same colour of leather will be the same or match.
I have asked for my money back as the purchase is not fit for use as I have been told by the engineer that I can't use the recliners.
Can I claim under section 75 of my credit card? Can you please give me advise urgently as I am desperate.
Today I have received the report and they have informed me they are taking the ends of the sofas away next week to be fixed.
I am not happy with this as How can I be guaranteed the same colour of leather will be the same or match.
I have asked for my money back as the purchase is not fit for use as I have been told by the engineer that I can't use the recliners.
Can I claim under section 75 of my credit card? Can you please give me advise urgently as I am desperate.