Sit back and enjoy Watchdog's alternative take on Thomson's glossy web advert for their flagship the Dream...
In order to see this content you need to have both Javascript enabled and Flash installed. Visit BBC Webwise for full instructions. If you're reading via RSS, you'll need to visit the blog to access this content.
Thomson told Watchdog:
Thomson Cruises is naturally sorry to hear that some of our customers did not enjoy their time on board Thomson Dream this summer. The fuller picture is far more positive, however. The majority of our customers have told us that they enjoyed a fantastic holiday with us. For example, 94% of customers rated the experience as good or excellent at the time Watchdog's team were onboard.
Thomson Dream is described in our marketing materials as "new to the Thomson fleet" (which it is), rather than "new" (which it is not). It has never been positioned by the company as being a 5 star ship, and we can only apologise if any of our customers misunderstood the way this was communicated.
We accept that there were some challenges following the ship's introduction to our fleet in April of this year. The Captain and his crew did their utmost to resolve any concerns our customers may have had at the time. Any outstanding concerns have been or are being looked at by our customer services team on a case-by-case basis.
Thomson Cruises is proud of the service record and positive feedback we receive about all our cruises and ships. We are confident that those due to travel on Thomson Dream will enjoy a quality holiday experience in line with their expectations.
Please watch our full report on Thompson Dream Cruise.
Living the (alternative) dream...
In order to see this content you need to have both Javascript enabled and Flash installed. Visit BBC Webwise for full instructions. If you're reading via RSS, you'll need to visit the blog to access this content.
Thomson told Watchdog:
Thomson Cruises is naturally sorry to hear that some of our customers did not enjoy their time on board Thomson Dream this summer. The fuller picture is far more positive, however. The majority of our customers have told us that they enjoyed a fantastic holiday with us. For example, 94% of customers rated the experience as good or excellent at the time Watchdog's team were onboard.
Thomson Dream is described in our marketing materials as "new to the Thomson fleet" (which it is), rather than "new" (which it is not). It has never been positioned by the company as being a 5 star ship, and we can only apologise if any of our customers misunderstood the way this was communicated.
We accept that there were some challenges following the ship's introduction to our fleet in April of this year. The Captain and his crew did their utmost to resolve any concerns our customers may have had at the time. Any outstanding concerns have been or are being looked at by our customer services team on a case-by-case basis.
Thomson Cruises is proud of the service record and positive feedback we receive about all our cruises and ships. We are confident that those due to travel on Thomson Dream will enjoy a quality holiday experience in line with their expectations.
Please watch our full report on Thompson Dream Cruise.
Living the (alternative) dream...