I have bought two email gift vouchers for friends in the last five weeks - both arrived late - the first by two days, the second arrived nine days late - I have had no satisfactory response from them explaining what went wrong (apart from one amusing email where they tried to blame me for it - they were wrong and I had the screenshot to prove it) they have offered me 15% off my next order but I must use it by mid October! Ha! The vouchers worth were collectively £45, and they seem to think that a 15% off code for my next order (it is unlikely I will ever order from them again) that I must use ASAP will be enough - absolutely disgusting and simply not good enough. I am not a retard and am aware that 15% is approx nothing on an order unless I am spending big bucks and why on earth would I want to do that - especially in the next two weeks!!!
What would be satisfactory would be a voucher worth £15 I can give to a friend. One of the friends who received their birthday present late due to the incompetence of ASOS (who, by the way, advertise the email gift voucher as being something you can have delivered the day you order it. Worth pointing out again at this stage that the voucher arrived nine days late).
They have taken roughly 48 hours to get back to my emails each time, despite the ‘get back to all emails within an hour’ promise on their website - I have sent 20 emails about this matter due to the fact they've not been able to rectify it - they have no telephone number I can contact them on, they won't call me, they don't have an Ombudsman(and haven't offered me any other complaints alternative), and the emails I do get are bland, unhelpful and just a plain waste of time.
I am infuriated that I have been treated like this and that my friends have been made to suffer and will not be letting this drop until I get a satisfactory response. Which I guess means I will likely die before it is resolved/ I get the phone number!
I have just composed a written letter that will no doubt be going to yet another faceless customer care advisor with a phone phobia.
What would be satisfactory would be a voucher worth £15 I can give to a friend. One of the friends who received their birthday present late due to the incompetence of ASOS (who, by the way, advertise the email gift voucher as being something you can have delivered the day you order it. Worth pointing out again at this stage that the voucher arrived nine days late).
They have taken roughly 48 hours to get back to my emails each time, despite the ‘get back to all emails within an hour’ promise on their website - I have sent 20 emails about this matter due to the fact they've not been able to rectify it - they have no telephone number I can contact them on, they won't call me, they don't have an Ombudsman(and haven't offered me any other complaints alternative), and the emails I do get are bland, unhelpful and just a plain waste of time.
I am infuriated that I have been treated like this and that my friends have been made to suffer and will not be letting this drop until I get a satisfactory response. Which I guess means I will likely die before it is resolved/ I get the phone number!
I have just composed a written letter that will no doubt be going to yet another faceless customer care advisor with a phone phobia.
