Hi all. I have a problem with a small dry cleaners in Peterborough.
Basically they took in my two bridesmaids dresses to be cleaned. Before quoting they wanted to see them, which is understandable. We were given the prices and left them in their capable hands.
Upon picking the dresses up the next week something quite clearly wasn't right immediately - several loose petals fell out of the bags. Upon opening the bags the large main flowers (one per dress) we completely missing! We left the dresses with them and were told we would be called back.
Two days later we hadn't been called so my partner returned and was told that nothing was going to be done, and that we shouldn't have left them if there was a chance of damage (isn't this the point in going to a professional and paying extra?!). My partner was then told to move aside so other customers could be served and eventually told she would get a call later on (just to get her out the shop I imagine). Unsurprisingly she didn't get a call.
Today my partner went to Consumer Direct who said we should write a letter by recorded delivery giving them a chance to repair the items to our satisfaction, and said the company were legally obliged to give us the manager's and proprietor's name for the letter. I called to get this information and was ushered around between three people before the last told me to go into the shop to get the names (even though they weren't willing to give them the information to my partner yesterday) ... and hung up.
This is possibly the worst case of customer service I think I've personally come across.
Any ideas what I can do? Is the stern recorded letter from a template the best option still?
Thanks in advance!
Basically they took in my two bridesmaids dresses to be cleaned. Before quoting they wanted to see them, which is understandable. We were given the prices and left them in their capable hands.
Upon picking the dresses up the next week something quite clearly wasn't right immediately - several loose petals fell out of the bags. Upon opening the bags the large main flowers (one per dress) we completely missing! We left the dresses with them and were told we would be called back.
Two days later we hadn't been called so my partner returned and was told that nothing was going to be done, and that we shouldn't have left them if there was a chance of damage (isn't this the point in going to a professional and paying extra?!). My partner was then told to move aside so other customers could be served and eventually told she would get a call later on (just to get her out the shop I imagine). Unsurprisingly she didn't get a call.
Today my partner went to Consumer Direct who said we should write a letter by recorded delivery giving them a chance to repair the items to our satisfaction, and said the company were legally obliged to give us the manager's and proprietor's name for the letter. I called to get this information and was ushered around between three people before the last told me to go into the shop to get the names (even though they weren't willing to give them the information to my partner yesterday) ... and hung up.
This is possibly the worst case of customer service I think I've personally come across.
Any ideas what I can do? Is the stern recorded letter from a template the best option still?
Thanks in advance!