Not happy with washing machine

Indesitbuyer

New Member
Nov 4, 2010
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My elderly mother recently bought a new washing machine. However, after using it she thinks the clothes are wetter when the cycle is finished than with her previous machine that had a lower spin speed. She is very disappointed. She called Curry's (my sister helped her buy it off their website) but they said as she has used it they cannot refund. They can only refund new goods.

I therefore contacted the manufacturer who said they can only help if the machine is faulty.

Is all this correct? Surely with something you spend quite a few hundred pounds on you should be able to return it if it's not up to scratch.

I would appreciate your comments.

Kind regards.

Jayne