Faulty LG Plasma - Tech guys want 8 weeks to repair!

Hi there,
here is a little brief summary from the sales of goods act with regards to replacing/repairing goods:

Under the Sale of Goods Act, the retailer must either repair or replace the goods 'within a reasonable time but without causing significant inconvenience'. If the seller doesn't do this, you are entitled to claim either:

* reduction on the purchase price, or
* your money back, minus an amount for the usage you've had of the goods (called 'recision').

If the retailer refuses to repair the goods, you may have the right to arrange for someone else to repair it, and then claim compensation from the retailer for the cost of doing this.

You have six years to make a claim for faulty goods in England, Wales and Northern Ireland; in Scotland you have five years.

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As you have said, you have had the tv for 19 months, and as it was 50" im guessing its was around £700 - being plasma its a little cheaper than LCD,
As goods should be compliant with section 14 of the Sale of Goods act which states:
"Where the seller sells goods in the course of a business, there is an implied term that the goods supplied under the contract are of satisfactory quality."

the courts decide what satisfactory quality is depending on the price, the product, the buyer's thought of 'satisfactory' quality.
Im guessing as it would have been around £700 , you would expect it to last at least 3 years or so - don't quote me on that though, im no judge lol.
And so the tv would not be of satisfactory quality,

My advise, as you would need a quick result, send a letter to the highest person you can find at Dixons HQ - photocopy it, and send it 'signed for'.
Explain the situation , ntoify the person that you know your rights and that the repair would cause inconvenience and is not within reasonable time due to the christmas period coming up. and also state that you would be willing to take legal proceedings if it does not get sorted out (only say this if you actually are willing to do this) .
In the meantime - although this doesn't sound like very 'decent' advice, pester them, keep on contacting them, phone them every day, every 12 hours if neccessary to push your tv through. If you continue to pester them, the chances are they'll get on with it because they're fed up with your phonecalls... honest, it works. lol

Adam.

No probem at all, glad i came in use.
As for who to contact, id say just google for dixons hq, and see if you can find a name of a directive.. any one will do, as if it is not their section, they will pass on to the correct one (in theory) lol.

You can find template letters on this site, if thats any use.
good luck, and keep us updated with the result

Adam