Hello
Just wondering if anyone can give me some advice. The issue I'm about to discuss is now with Visa Disputes and I've filed an investigation with Amazon. My worry is whether or not I'm going to get my money back.
On Monday, I was called by the Natwest Fraud Team regarding some transactions on my account that were trying to be made via Amazon. The bank managed to put a stop to them thankfully and cancelled my card. They assured me that that was the end of the matter but I may need to complete a declaration form that the transactions were fraudulent. No problem.
I've been away all week with work and came back late last night to check my account online. Four transactions made via Amazon, totalling over £750 had come out of my Natwest account. I got on the phone to Natwest this morning to report this and then to Amazon to find out what had been going on.
Natwest, no problem. They will pass the info on to the Visa Dispute Team and I'll speak to them Monday. When I spoke to Amazon things became very confusing.
I couldn't log in to my Amazon account and it showed that I hadn't made an order for about 5 years (I ordered three things last month but nothing since). Amazon could find no trace of my account over the phone until I gave them my old card number, that was cancelled on the Monday. The transactions were for various electrical items, like PS3's, Ipod's etc. Someone using a hotmail email address had taken over my account and ordered these items (and I assume all of the ones that the bank had previously cancelled) before my card had been cancelled last Monday, so I think these transactions slipped through the net.
The confusing thing for me is that the delivery address for these items is still to my address. Amazon say they have been despatched and there is nothing they can do. I'm over £700 down and don't want these items and I'm not confident that they will arrive at my address. Amazon told me to contact the merchants (which I've done, although Amazon were not very helpful at all with this). They seemed to think I could still see the transactions on my account without understanding I was unable to access it anymore.
So... my questions are:
1) If the goods dont turn up (which will be the strangest case of fraud ever if they do!) should Visa Debit refund this?
2) Has anyone ever heard of any kind of scam like this before? All I can think of is that there is no real seller, and no items, and the person that has used my account has made a transaction to a made up account that they are linked too. I have no idea how they have got into my Amazon account.
If you can make sense of this email, any help will be appreciated!!
Kind regards
Paul
Just wondering if anyone can give me some advice. The issue I'm about to discuss is now with Visa Disputes and I've filed an investigation with Amazon. My worry is whether or not I'm going to get my money back.
On Monday, I was called by the Natwest Fraud Team regarding some transactions on my account that were trying to be made via Amazon. The bank managed to put a stop to them thankfully and cancelled my card. They assured me that that was the end of the matter but I may need to complete a declaration form that the transactions were fraudulent. No problem.
I've been away all week with work and came back late last night to check my account online. Four transactions made via Amazon, totalling over £750 had come out of my Natwest account. I got on the phone to Natwest this morning to report this and then to Amazon to find out what had been going on.
Natwest, no problem. They will pass the info on to the Visa Dispute Team and I'll speak to them Monday. When I spoke to Amazon things became very confusing.
I couldn't log in to my Amazon account and it showed that I hadn't made an order for about 5 years (I ordered three things last month but nothing since). Amazon could find no trace of my account over the phone until I gave them my old card number, that was cancelled on the Monday. The transactions were for various electrical items, like PS3's, Ipod's etc. Someone using a hotmail email address had taken over my account and ordered these items (and I assume all of the ones that the bank had previously cancelled) before my card had been cancelled last Monday, so I think these transactions slipped through the net.
The confusing thing for me is that the delivery address for these items is still to my address. Amazon say they have been despatched and there is nothing they can do. I'm over £700 down and don't want these items and I'm not confident that they will arrive at my address. Amazon told me to contact the merchants (which I've done, although Amazon were not very helpful at all with this). They seemed to think I could still see the transactions on my account without understanding I was unable to access it anymore.
So... my questions are:
1) If the goods dont turn up (which will be the strangest case of fraud ever if they do!) should Visa Debit refund this?
2) Has anyone ever heard of any kind of scam like this before? All I can think of is that there is no real seller, and no items, and the person that has used my account has made a transaction to a made up account that they are linked too. I have no idea how they have got into my Amazon account.
If you can make sense of this email, any help will be appreciated!!
Kind regards
Paul