I'm not sure if this is the correct section of the forum to post this but here goes -
We recently hired a Motorhome at the end of December from an established company, we had hired the same vehicle in July, to go for an eight day holiday in France.
On arriving after dark at our first night's site we found the heating system would not work.
We contacted the owner immediately and despite his suggestions (gas not connected correctly, valves in wrong position, etc) we were unable to make it work.
The temperatures that night, and subsequent nights, were well below freezing -and so were we.
The heating system failed to work at all and after two nights we decided that enough was enough and returning to the UK was our only alternative.
We had our dog with us, and due to Customs regulations, had to wait 24 hours after he had seen a French Vet before we could cross by Eurotunnel.
At that point we had spent three nights in freezing weather.
This crossing also incurred an extra charge of £31.
We contacted the owner immediately after returning and took the Motorhome back to him after only four days.
He agreed the heating did not work and was most apologetic.
Would a total lack of heating, during possibly the coldest Winter for years, qualify the vehicle to be considered not fit for purpose?
If so, what steps could I consider taking to retrieve some or all of the hire monies totalling £720?
We recently hired a Motorhome at the end of December from an established company, we had hired the same vehicle in July, to go for an eight day holiday in France.
On arriving after dark at our first night's site we found the heating system would not work.
We contacted the owner immediately and despite his suggestions (gas not connected correctly, valves in wrong position, etc) we were unable to make it work.
The temperatures that night, and subsequent nights, were well below freezing -and so were we.
The heating system failed to work at all and after two nights we decided that enough was enough and returning to the UK was our only alternative.
We had our dog with us, and due to Customs regulations, had to wait 24 hours after he had seen a French Vet before we could cross by Eurotunnel.
At that point we had spent three nights in freezing weather.
This crossing also incurred an extra charge of £31.
We contacted the owner immediately after returning and took the Motorhome back to him after only four days.
He agreed the heating did not work and was most apologetic.
Would a total lack of heating, during possibly the coldest Winter for years, qualify the vehicle to be considered not fit for purpose?
If so, what steps could I consider taking to retrieve some or all of the hire monies totalling £720?