I purchased a corner sofa in December from Argos and it has broken already. The two units have clips that hook into one another to make the corner unit and these have broken. They have offered to repair this for me but I can't see this as a suitable offer because there is nothing to stop them breaking again so soon.
It was also wrongly advertised. Obviously with Argos you cannot test the sofa before you buy and therefore you're trusting the brand. However, the cushions aren't zipped or sewn into the base so as soon as I move the sofa moves and I spend half my time re-arranging the sofa. I feel this should have been included in the product information which it wasn't and I feel I've been mis-sold the item.
Because of both of these issues, where do I stand with getting a refund? I'd like the opportunity to buy a sofa of decent quality and now feel I can't trust Argos sofas so a replacement or repair doesn't seem right.
Thanks
Cara
It was also wrongly advertised. Obviously with Argos you cannot test the sofa before you buy and therefore you're trusting the brand. However, the cushions aren't zipped or sewn into the base so as soon as I move the sofa moves and I spend half my time re-arranging the sofa. I feel this should have been included in the product information which it wasn't and I feel I've been mis-sold the item.
Because of both of these issues, where do I stand with getting a refund? I'd like the opportunity to buy a sofa of decent quality and now feel I can't trust Argos sofas so a replacement or repair doesn't seem right.
Thanks
Cara