I bought a television on December 13th from PRC Direct - Home Entertainment Specialists
In addition to the Television I purchased a 3 year warranty which was offered to me at a reduced price for £99 for which I have a receipt (snap shot below)
1 LE40C750 799.00
Samsung 40" Lcd Tv
Package : LE40C750-BDC5900
G'ted until 15 Dec 2011
1 BDC5900 0.00
Samsung 3d Blu Ray
Package : LE40C750-BDC5900
G'ted until 15 Dec 2011
1 CY-SHREK3 0.00
Shrek 3d Blu-Ray
Package : LE40C750-BDC5900
1 AXA020/3 99.00
3 Years Extended Warranty
G'ted until 15 Dec 2013
Up until now I have not received any paperwork from the warranty company I have chased PRC Direct and they have been saying its coming, its in the post. Today I have spoken to the Manager Frank and he wants me to pay an extra £50 as the person who sold me the television mi sold it to me. After advising him that it wasn't my problem and surely this is something he should be bringing up with his member of staff, he said that he if I didn't pay the extra he would refund the money.
Can anyone please advise what my rights are (if any) in regards to this. Should the agreement be honoured? if so how do I go about rectifying this? as the manager did not seem at all bothered by my concerns.
Any help you could give me would be greatly received.
In addition to the Television I purchased a 3 year warranty which was offered to me at a reduced price for £99 for which I have a receipt (snap shot below)
1 LE40C750 799.00
Samsung 40" Lcd Tv
Package : LE40C750-BDC5900
G'ted until 15 Dec 2011
1 BDC5900 0.00
Samsung 3d Blu Ray
Package : LE40C750-BDC5900
G'ted until 15 Dec 2011
1 CY-SHREK3 0.00
Shrek 3d Blu-Ray
Package : LE40C750-BDC5900
1 AXA020/3 99.00
3 Years Extended Warranty
G'ted until 15 Dec 2013
Up until now I have not received any paperwork from the warranty company I have chased PRC Direct and they have been saying its coming, its in the post. Today I have spoken to the Manager Frank and he wants me to pay an extra £50 as the person who sold me the television mi sold it to me. After advising him that it wasn't my problem and surely this is something he should be bringing up with his member of staff, he said that he if I didn't pay the extra he would refund the money.
Can anyone please advise what my rights are (if any) in regards to this. Should the agreement be honoured? if so how do I go about rectifying this? as the manager did not seem at all bothered by my concerns.
Any help you could give me would be greatly received.