Nearly 2 years ago we brought a chrome & glass dining room table from Harverys, together with the insurance that they sold us to go with it. Almost straight away the chrome started to peel away from the metal of the legs, so we contacted to Harverys & they said it must have been because we kept it somewhere wet!! We asked for an inspector to come out and have a look at it, so that we could have a refund & they said NO. In the end they agreed that if we paid for the furniture ombudsman to come out & report on it, they we give us our money back if he found the table faulty. He did find the table faulty so they gave us the money back for the inspection but not for the table.
In the mean time the chairs had begun to fall to bits, the stapling had come undone, the feet had worn down & were damaging the floor & one chair had split. They decided to offer us a credit note!! Now we really didn't know what to do - we certainly didn't want another piece of Harverys furniture but we wanted it other & done with. So we decided to give them the benefit of doubt & we chose another more expensive table, handed other more money & waited for the delivery.
Guess what - when the table turned up, which was a very nice table, 2 chairs were scratched, & the table was scratched & marked in at least 6 places. The delivery men said to me that I'm never going to get anything better than that with Harverys, any replacement chairs that come out will probably be in a worse condition.
We've had enough now we want our money back - how do we go about it? Harverys don't want to know!! Help - please!!!
In the mean time the chairs had begun to fall to bits, the stapling had come undone, the feet had worn down & were damaging the floor & one chair had split. They decided to offer us a credit note!! Now we really didn't know what to do - we certainly didn't want another piece of Harverys furniture but we wanted it other & done with. So we decided to give them the benefit of doubt & we chose another more expensive table, handed other more money & waited for the delivery.
Guess what - when the table turned up, which was a very nice table, 2 chairs were scratched, & the table was scratched & marked in at least 6 places. The delivery men said to me that I'm never going to get anything better than that with Harverys, any replacement chairs that come out will probably be in a worse condition.
We've had enough now we want our money back - how do we go about it? Harverys don't want to know!! Help - please!!!
. He even took pictures and a swatch of the fabric so that the company would know what needed replacing. They told us it would take 6 weeks for the new part to be delivered. It ended up taking another 4 months and they merely sent a scrap of fabric in the wrong texture and colour instead of a new chair back. Mum has since passed on, so it's no longer needed, and I'm stuck with a very expensive cat bed, as that's the only thing it's really good for.