I am in need of some advice if anyone can help me?
My wife had signed up to a website called Elite World Systems (search google) which provide training to individuals who want to create a e-commerce website.
She first saw an advertisement on the internet and called to speak to them, they offered her a cheap package which consisted of a domain, web space and website tools, it cost around £110, along side this they said they will support and guide her to create the website and to make money.
They went as far as giving her few links to websites of other customers who were making "thousands" every month (with their help, apparently), and the usual pull in talks such as "you can make money within few week" and "you will not fail".
After she signed up, created her website (ladies fashion), few weeks had passed and the only purchase that was made on her website was a test purchase she made.
They called her again after few days giving her advice on how to improve the website, during that phone call they offered her a new package, which consisted of further training on sales, website, advertisement, search optimisation and other website tools such as keywords, they then suggested that all successful customers purchase this package and if she doesn't she will most probably make no sales, and this package costs £600 plus. She accepted this and purchased with RBS Mastercard, few months past, still no sales.
They then call her for a training session as promised, then few days later call again to offer another product, which supposedly will boost her website sales (non at this point), the wife can't really remember what it was or how much because she was angry they offered her a new products and she hadn't made a penny.
She called them that week and asked for a refund, they tried to convince her to stay but she didn't listen, they then agreed to a partial refund of £300 she said yes but them refused to sign the agreement as she wanted a full refund, they had promised so much yet delivered no results, they disagreed and said we wont deal with you any more, so we decided to go to the bank.
I believe what they did is called bait-and-switch, it was initially £110, then £600 plus and then they requested more, but in the first place they said all it will cost for you to start making money is £110.
I will post the letter I sent to the bank below, and the email EWS sent to my wife.
My wife had signed up to a website called Elite World Systems (search google) which provide training to individuals who want to create a e-commerce website.
She first saw an advertisement on the internet and called to speak to them, they offered her a cheap package which consisted of a domain, web space and website tools, it cost around £110, along side this they said they will support and guide her to create the website and to make money.
They went as far as giving her few links to websites of other customers who were making "thousands" every month (with their help, apparently), and the usual pull in talks such as "you can make money within few week" and "you will not fail".
After she signed up, created her website (ladies fashion), few weeks had passed and the only purchase that was made on her website was a test purchase she made.
They called her again after few days giving her advice on how to improve the website, during that phone call they offered her a new package, which consisted of further training on sales, website, advertisement, search optimisation and other website tools such as keywords, they then suggested that all successful customers purchase this package and if she doesn't she will most probably make no sales, and this package costs £600 plus. She accepted this and purchased with RBS Mastercard, few months past, still no sales.
They then call her for a training session as promised, then few days later call again to offer another product, which supposedly will boost her website sales (non at this point), the wife can't really remember what it was or how much because she was angry they offered her a new products and she hadn't made a penny.
She called them that week and asked for a refund, they tried to convince her to stay but she didn't listen, they then agreed to a partial refund of £300 she said yes but them refused to sign the agreement as she wanted a full refund, they had promised so much yet delivered no results, they disagreed and said we wont deal with you any more, so we decided to go to the bank.
I believe what they did is called bait-and-switch, it was initially £110, then £600 plus and then they requested more, but in the first place they said all it will cost for you to start making money is £110.
I will post the letter I sent to the bank below, and the email EWS sent to my wife.