Hi there guys, my names chris.
on Saturday the 30th of April i purchased a Dell laptop from PC world. 4 days have now passed and the screen flickers, sound crackles, and it has crashed a total of 7 times on me in the middle of me completing my coursework. I am peeved! Ive looked at the reciept, on the back it says
" If your product is faulty. Dont worry if your product develops a fault within 21 days of purchase we'll always offer you the choice of an exchange or full refund, provided you have your reciept".
I have my reciept obv... just i have a sickening feeling im gonna spend the whole day getting down to the nearest pc world and there gonna tell me no i have to exchange, thing is I have gotten so annoyed ive bought myself another laptop because i need a reliable machine t finish my end of term assignments. Do they by law have to offer me a refund, they cant go against their own policy.. and can anyone give me tips on what i can say to threaten them if they say no there not gonna give me a refund, im no good at standing up for my self in these situations which is why id really appreciate your view on this.
on Saturday the 30th of April i purchased a Dell laptop from PC world. 4 days have now passed and the screen flickers, sound crackles, and it has crashed a total of 7 times on me in the middle of me completing my coursework. I am peeved! Ive looked at the reciept, on the back it says
" If your product is faulty. Dont worry if your product develops a fault within 21 days of purchase we'll always offer you the choice of an exchange or full refund, provided you have your reciept".
I have my reciept obv... just i have a sickening feeling im gonna spend the whole day getting down to the nearest pc world and there gonna tell me no i have to exchange, thing is I have gotten so annoyed ive bought myself another laptop because i need a reliable machine t finish my end of term assignments. Do they by law have to offer me a refund, they cant go against their own policy.. and can anyone give me tips on what i can say to threaten them if they say no there not gonna give me a refund, im no good at standing up for my self in these situations which is why id really appreciate your view on this.