Hi I am new to the forum; my Sony VAIO laptop started having issues; its within its years warranty so I called their support line and had it booked in to be looked at. Service was v good, it was returned in 2 days - however they had decided to replace the hard disk. So I got it back with a new disk and all my data gone! I called the support line to say I would have expected them to let me know they were taking such a vital part; and also to ask them to send me the old disk (which still worked but they decided was faulty). The support line was v supportive, said no problem, they would see if the repair centre had the part and call me personally.
I got a call on Monday from a v embarassed repair operative; he had my disk but SONY were quoting £253 for me to get the old disk back!!! I've since been emailing with their European Services Team and so far they insist it was explained to me that any repaired parts become their property and the old disk will cost me £253! Is this not a contravention of my rights? I owned the part when I bought the laptop, if they decide that part is failing isn't my fault; how can they assume ownership of my part? And this is purely profiteering - £253 for a broken hard disk is ridiculous?
Keen to hear if anyone else has had similar issues with SONY and any views on what my rights and next steps could be? I have a backup of critical info but now missing a lot of documents, backup of my website, itunes etc etc
Thanks in advance...Andrew
I got a call on Monday from a v embarassed repair operative; he had my disk but SONY were quoting £253 for me to get the old disk back!!! I've since been emailing with their European Services Team and so far they insist it was explained to me that any repaired parts become their property and the old disk will cost me £253! Is this not a contravention of my rights? I owned the part when I bought the laptop, if they decide that part is failing isn't my fault; how can they assume ownership of my part? And this is purely profiteering - £253 for a broken hard disk is ridiculous?
Keen to hear if anyone else has had similar issues with SONY and any views on what my rights and next steps could be? I have a backup of critical info but now missing a lot of documents, backup of my website, itunes etc etc
Thanks in advance...Andrew
