Carphone Warehouse - exchange phone..??

nipper76

New Member
May 27, 2011
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hiya

my partner bought a new phone from the carphone warehouse as her old one broke.
she asked for something the same as what she had which was a nokia 5800.
she said she likes it for her photos and music.
they offerd her a nokia c5-03 saying its the same but newer,
so she accepted.

it turns out the phone doesn't have a flash so she can't take photos in low light levels, which she is disappointed about because her old phone was capable of it.

so she was wondering if she is in her rights to take it back for an exchange..??

if she is, then the other issue it their site says they wont take back phones on the orange network...
well... she asked for a phone for the O2 network.. they said OK, they sold her a phone but told her she needed to buy a orange to up + sim...??

she just did what they said, but put her o2 sim in the phone and never even touched the orange sim card.

where would that leave her..??

many thanks for any info.