Hi everyone,
Hope someone can help - I purchased a dvd player from a high profile electrical company online in march 2010. Rarely used. The played did not hold its charge. Spoke to company and returned to them. They promptly returned it back stating nothing wrong with it. I rang them again and they replaced item. I never tried to use the USB on the item until recently when I discoved that the USB was not recognised. Tried many others and all the same error message along with overheating USB. Spoke to company again last week and they said to return the item. Did so and have just recieved item back with an unsigned comp slip stating not in warranty? Does the warranty go from the date of original purchase (March 2010) or the date of replaced item (Jan 2011) Many thanks
Hope someone can help - I purchased a dvd player from a high profile electrical company online in march 2010. Rarely used. The played did not hold its charge. Spoke to company and returned to them. They promptly returned it back stating nothing wrong with it. I rang them again and they replaced item. I never tried to use the USB on the item until recently when I discoved that the USB was not recognised. Tried many others and all the same error message along with overheating USB. Spoke to company again last week and they said to return the item. Did so and have just recieved item back with an unsigned comp slip stating not in warranty? Does the warranty go from the date of original purchase (March 2010) or the date of replaced item (Jan 2011) Many thanks