I purchased a new laptop from Scan Computers last Saturday and it arrived on Monday. I've had serious problems with the laptop freezing within a few minutes of starting Windows. I'm not new to computers and have some experience diagnosing problems. I've spent the last few days attempting to isolate the problem and I believe it is a hardware problem - i.e. the laptop delivered to me has is faulty and is not fit for purpose.
I contacted Scan's technical support yesterday and the advisor agreed it sounds like a hardware problem. They offered me a refund or replacement via their RMA process. The advisor told me the RMA process takes around ten working days where they will send a courier to pick up the laptop, Scan will test the laptop and if they find it to be faulty will replace it.
What I'd like to know is can I demand they send me a new replacement laptop immediately after I've returned the faulty one and not have to wait 2 weeks for them to test it?
Thanks,
Nick
I contacted Scan's technical support yesterday and the advisor agreed it sounds like a hardware problem. They offered me a refund or replacement via their RMA process. The advisor told me the RMA process takes around ten working days where they will send a courier to pick up the laptop, Scan will test the laptop and if they find it to be faulty will replace it.
What I'd like to know is can I demand they send me a new replacement laptop immediately after I've returned the faulty one and not have to wait 2 weeks for them to test it?
Thanks,
Nick