Hello, any advice appreciated..
I bought a 2008 Fiat Panda from Stoneacre a few days ago, using a finance company. The loan company paid the money into Stoneacres' bank account, so it was treated as a cash deal. No probs.
But - the salesman and the accounts man both insisted I HAVE to take the One Year Guarantee that comes with the car. (I thought they meant it was free). But it wasn't, it cost £399.
As it is only 3 yrs old with only 3000 miles on the clock, I said I didn't really want it, at £399! However, they insisted I had to.
I had to drive home again and wait for the finance to go through a couple of days later.
In the meantime I got a phone call from their After- sales team at head office. I explained I had not taken delivery of the car yet ..but that I was not too happy about this 1- year guarantee business, adding £400 onto my loan!
The woman said she did not know anything about that side of things.
When I went back to collect the car and do the paperwork, their accounts bloke told me I had a bargain with the guarantee, as it was now a "Lifetime Guarantee" (for parts, dependent on regular Services at their depot) for the same price as the 1 - year guarantee, because he'd run out of booklets for the 1 - year, so had to give me the Lifetime one!
Sounds odd to me.
I do not even want the guarantee. I can get car serviced cheaper elsewhere, and cost of labour etc is not included in this guarantee, only parts.
It was 4 days ago now. can I get this cancelled and the money refunded?
I do not have a receipt for this guarantee, only a receipt for the price of the actual car...I do have the Lifetime Guarantee booklet with Service schedule sheets in it.
Have I been ripped off?
anyone had this before?
I bought a 2008 Fiat Panda from Stoneacre a few days ago, using a finance company. The loan company paid the money into Stoneacres' bank account, so it was treated as a cash deal. No probs.
But - the salesman and the accounts man both insisted I HAVE to take the One Year Guarantee that comes with the car. (I thought they meant it was free). But it wasn't, it cost £399.
As it is only 3 yrs old with only 3000 miles on the clock, I said I didn't really want it, at £399! However, they insisted I had to.
I had to drive home again and wait for the finance to go through a couple of days later.
In the meantime I got a phone call from their After- sales team at head office. I explained I had not taken delivery of the car yet ..but that I was not too happy about this 1- year guarantee business, adding £400 onto my loan!
The woman said she did not know anything about that side of things.
When I went back to collect the car and do the paperwork, their accounts bloke told me I had a bargain with the guarantee, as it was now a "Lifetime Guarantee" (for parts, dependent on regular Services at their depot) for the same price as the 1 - year guarantee, because he'd run out of booklets for the 1 - year, so had to give me the Lifetime one!
Sounds odd to me.
I do not even want the guarantee. I can get car serviced cheaper elsewhere, and cost of labour etc is not included in this guarantee, only parts.
It was 4 days ago now. can I get this cancelled and the money refunded?
I do not have a receipt for this guarantee, only a receipt for the price of the actual car...I do have the Lifetime Guarantee booklet with Service schedule sheets in it.
Have I been ripped off?
anyone had this before?