I purchashed an 18 month subscription for 3G broadband to use as my primary interment connection. Due to being a tennant and not being sure where I would end up long term seemed the logical thing to do. Unfortunately it has turned out to be a giant lemon.
The broadband connection lasts for 2 minutes, crashes and then I have to reconnect (constantly through the day). This has gone on for months and in the 3 diiferent locations. The first was in Maidenhead, Berkshire, the 2nd, Greater London and the last Cottenham Cambridge. All with the same issues.
I have contacted broadband support and whilst they seem keen to find a problem with my laptop, the facts are I can connect and then the connection is lost within minutes. I now have landline broadband and has not missed a beat.
So, despite my letter requesting a cancellation to my subscription, I keep getting the royal run around. I want to take this further as I am paying for a service that is not useable. Is there consumer law available to me to enable myself to cancel the contract without penalty?
The phone company in question is 3. I loved them in Australia, but have been very disappointed with them in the UK.
The broadband connection lasts for 2 minutes, crashes and then I have to reconnect (constantly through the day). This has gone on for months and in the 3 diiferent locations. The first was in Maidenhead, Berkshire, the 2nd, Greater London and the last Cottenham Cambridge. All with the same issues.
I have contacted broadband support and whilst they seem keen to find a problem with my laptop, the facts are I can connect and then the connection is lost within minutes. I now have landline broadband and has not missed a beat.
So, despite my letter requesting a cancellation to my subscription, I keep getting the royal run around. I want to take this further as I am paying for a service that is not useable. Is there consumer law available to me to enable myself to cancel the contract without penalty?
The phone company in question is 3. I loved them in Australia, but have been very disappointed with them in the UK.
