Was after a bit of advice...
Recently looked to get car insurance, and found Insure the Box were the cheapest, so opted for them, paid in full. Around £850 for the year.
The deal is that they fit a box to your car and this tells them whether you have been driving carefully-this then can lower your premium for the next year. It was stated that you had to get the box fitted within 14 days or the insurance becomes invalid.
Insurance began on 29th Aug. They set up the box fitting one time,about a week in, and then cancelled at the last minute. The time went on and it went over the 14 days. They said it didn't matter, they would fit it on the 17 of Sept and they wouldn't cancel. The guy who was fitting the box came to my house, tapped on my window (didn't think I was in, didn't see a car in the drive, so left a card). I found the card about 1 hour later, and called him back to say that I was in and could he come back to fit the box because my time had run out and I would get my insurance cancelled. He said he didn't try to rouse anyone as there was no sign of a car. He then said he couldn't come back today, but not to worry as he would ring the office and tell them not to do this. Lo and behold, on the 22nd of Sept I got an email saying that my insurance had been cancelled on the 20th.
I had been driving around for 2 days without insurance.
I called them up, spending the best part of a morning explaining my case. I spoke to at least 4 different people. In the end the 'office manager' called me. He basically said 'computer says no' -repeating that I was outside the 14 days, and that my insurance wouldn't be reinstated. He was unprepared to refund the the £30 cancellation fee either, (he did in the end as I wouldn't get off the phone). He said I could never have insurance with them again. ( I didn't want to at this point, but I was annoyed because I then had to buy more expensive insurance-about £150 more-a grand in total).
I hope all this is is clear, I would be thankful for any advice on this.
Recently looked to get car insurance, and found Insure the Box were the cheapest, so opted for them, paid in full. Around £850 for the year.
The deal is that they fit a box to your car and this tells them whether you have been driving carefully-this then can lower your premium for the next year. It was stated that you had to get the box fitted within 14 days or the insurance becomes invalid.
Insurance began on 29th Aug. They set up the box fitting one time,about a week in, and then cancelled at the last minute. The time went on and it went over the 14 days. They said it didn't matter, they would fit it on the 17 of Sept and they wouldn't cancel. The guy who was fitting the box came to my house, tapped on my window (didn't think I was in, didn't see a car in the drive, so left a card). I found the card about 1 hour later, and called him back to say that I was in and could he come back to fit the box because my time had run out and I would get my insurance cancelled. He said he didn't try to rouse anyone as there was no sign of a car. He then said he couldn't come back today, but not to worry as he would ring the office and tell them not to do this. Lo and behold, on the 22nd of Sept I got an email saying that my insurance had been cancelled on the 20th.
I had been driving around for 2 days without insurance.
I called them up, spending the best part of a morning explaining my case. I spoke to at least 4 different people. In the end the 'office manager' called me. He basically said 'computer says no' -repeating that I was outside the 14 days, and that my insurance wouldn't be reinstated. He was unprepared to refund the the £30 cancellation fee either, (he did in the end as I wouldn't get off the phone). He said I could never have insurance with them again. ( I didn't want to at this point, but I was annoyed because I then had to buy more expensive insurance-about £150 more-a grand in total).
I hope all this is is clear, I would be thankful for any advice on this.
