Hi All
Please bear with me on this one as I need to introduce some background.
I am a Vodafone customer; two years ago when my contract was at an end I decided on a 12 month SIM only contract as there were no appealling handsets available. Last year when my contract was coming to an end I decided to leave Vodafone as they would not offer me a deal anywhere near what new customers were being offered.
I received my PAC code and then a few days later received a call from a CSR asking me what it would take for me to stay. I clearly stated that I wanted to be on the same terms as currently with an HTC Wildfire thrown in. He agreed, I received the phone the next day.
Fast forward to this year; after receiving appalling customer service when abroad I have decided to leave Vodafone. I asked for my PAC code and termination date and was informed that I have another 12 months remaining on my contract.
As far as I am concerned I clearly only agreed to a 12 month contract but have received correspondence from Vodafone that on their records it is 24 months. They state that the order was placed on the phone and they do not have records to prove the agreement.
Any advice on how to progress this would be extremely appreciated, I'm assuming this is classed as a verbal contract?
Cheers
James
Please bear with me on this one as I need to introduce some background.
I am a Vodafone customer; two years ago when my contract was at an end I decided on a 12 month SIM only contract as there were no appealling handsets available. Last year when my contract was coming to an end I decided to leave Vodafone as they would not offer me a deal anywhere near what new customers were being offered.
I received my PAC code and then a few days later received a call from a CSR asking me what it would take for me to stay. I clearly stated that I wanted to be on the same terms as currently with an HTC Wildfire thrown in. He agreed, I received the phone the next day.
Fast forward to this year; after receiving appalling customer service when abroad I have decided to leave Vodafone. I asked for my PAC code and termination date and was informed that I have another 12 months remaining on my contract.
As far as I am concerned I clearly only agreed to a 12 month contract but have received correspondence from Vodafone that on their records it is 24 months. They state that the order was placed on the phone and they do not have records to prove the agreement.
Any advice on how to progress this would be extremely appreciated, I'm assuming this is classed as a verbal contract?
Cheers
James