Iphone 4!!!

Hi,

I have a Iphone4 that is 40 days out of the warranty. The problem i have is that i cant talk to anyone during a phone call, but the mic is working fine as it allows me to record voice memos etc. I have took the phone to the apple store today and they confirmed that nothing has been damaged inside the phone and that everything seems ok but they couldn’t do anything else for me. I then called up my Three who i got the phone from and that am still in contact with, they also said they cant do anything for me but offered to fix the phone for a fee! I have said to them that under Fit for Purpose act that this should be fixed for free and that i cant be charged as i haven’t damaged the phone and the phone is faulty. Am i right to think that the phone should be fixed for free as i haven’t damaged the phone?

Thank you

It was standard 12 months.

I paid some money towards the phone then rest was the contract for the phone, paid around 80 up front am sure and contract is 45 per month for 24 months

That's great, thanks for you help, I will keep you updated on how I get on, they said that the complaints department will contact me within 2 weeks time to give me there answer!

Thanks again

I have today heard back from Three!!! They said that they will not fix or replace the phone! I stated the sales of good act that they knew nothing about and they wanted to contact Apple to see how much they will charge to fix my phone.

They called me back after 5 minutes and said that apple would charge me £126.00 to fix this problem and I again refereed to the sales of goods act and which they replied "we only use this act for the first 28 days"!!!!

I told them they cant decided which laws they want to use and not use. I now have there contact details to send them a letter of complaint. What is the best way for me to approach this now? give them notice to quit the phone contract? give them 14 days to resolve this issue? etc etc.

Thank you for your assistance
David