Just had the worst experience with an online company ever.
Basically there is this company decks.co.uk
I was trying to buy some DJ decks online where i found they had a "price matcher" clause, where they would match the price of any of their products I found on a different website by sending me a voucher code.
So they do this and I input the voucher code and it comes up with "your final price is £524.25" so im all happy waiting for my goods but then they call me up saying that they can only send the goods to my debit cards billing address. So I go to the bank and sort this out which takes me a good couple of hours.
Next thing I call them saying its sorted, they say one of the products is then discontinued, so they offer me a upgrade at the same price. I agree.
Next thing I know I check my bank account online and they have withdrawn £604.25, the amount I would pay if i hadnt put the discount code into the equation, out of my account so I call up to see what is going on there. They say there copy of the email they sent me says the final price to be that higher amount.
I say they must have a problem with their IT services because its wrong, they call me back 3 hours later saying the IT department checked and it seems that "I have altered this figure on my email and im trying to defraud them" the exact words, at this point im trying my best not to turn the air blue and tell them what I really think about them, instead I calmly inform them I will be contacting the police and a few minutes later the guy on the phone is trying to say he will refund me the 80 pounds in "2-3 days".
This would be all dandy however I havent got the 80 pound surplus in my account and now I am overdrawn for the next few days with no cash whatsoever.
What can I do in this situation am i entitled to compensation and who should I contact about this. I didnt want to take this fruther until they accused me of trying to defraud the buggers and now I just want to damage there reputation in anyway possible.
Basically there is this company decks.co.uk
I was trying to buy some DJ decks online where i found they had a "price matcher" clause, where they would match the price of any of their products I found on a different website by sending me a voucher code.
So they do this and I input the voucher code and it comes up with "your final price is £524.25" so im all happy waiting for my goods but then they call me up saying that they can only send the goods to my debit cards billing address. So I go to the bank and sort this out which takes me a good couple of hours.
Next thing I call them saying its sorted, they say one of the products is then discontinued, so they offer me a upgrade at the same price. I agree.
Next thing I know I check my bank account online and they have withdrawn £604.25, the amount I would pay if i hadnt put the discount code into the equation, out of my account so I call up to see what is going on there. They say there copy of the email they sent me says the final price to be that higher amount.
I say they must have a problem with their IT services because its wrong, they call me back 3 hours later saying the IT department checked and it seems that "I have altered this figure on my email and im trying to defraud them" the exact words, at this point im trying my best not to turn the air blue and tell them what I really think about them, instead I calmly inform them I will be contacting the police and a few minutes later the guy on the phone is trying to say he will refund me the 80 pounds in "2-3 days".
This would be all dandy however I havent got the 80 pound surplus in my account and now I am overdrawn for the next few days with no cash whatsoever.
What can I do in this situation am i entitled to compensation and who should I contact about this. I didnt want to take this fruther until they accused me of trying to defraud the buggers and now I just want to damage there reputation in anyway possible.
