Hi -- my first post to this forum.
My wife has just bought a Pfaff sewing machine on eBay.co.uk from a private seller. The item description said the machine was new and unopened, and mentioned a 5-year manufacturer's guarantee. Before bidding I asked the seller why she was selling it, and she said it was an unwanted gift.
When it arrived it was clearly New and the packaging was fully virginal. The item appears to be new and works well in preliminary testing. The Pfaff guarantee documentation specifies that the guarantee is available only to the first purchaser and is non transferable; to register for it we need to provide the name of the Pfaff dealer and the purchase date, neither of which we know. The seller says that it was a wedding gift in April but can't contact the person who gave it her because she no longer has any working contact details.
Can Pfaff restrict their guarantee in this way? If so, what rights do I have against the eBay seller, given that the item was sold as having a 5-year Pfaff warranty?
My wife has just bought a Pfaff sewing machine on eBay.co.uk from a private seller. The item description said the machine was new and unopened, and mentioned a 5-year manufacturer's guarantee. Before bidding I asked the seller why she was selling it, and she said it was an unwanted gift.
When it arrived it was clearly New and the packaging was fully virginal. The item appears to be new and works well in preliminary testing. The Pfaff guarantee documentation specifies that the guarantee is available only to the first purchaser and is non transferable; to register for it we need to provide the name of the Pfaff dealer and the purchase date, neither of which we know. The seller says that it was a wedding gift in April but can't contact the person who gave it her because she no longer has any working contact details.
Can Pfaff restrict their guarantee in this way? If so, what rights do I have against the eBay seller, given that the item was sold as having a 5-year Pfaff warranty?