Had been a Vodafone customer for 2 years paying £30 per month for Lap Top and mobile phone ,no problems.My contract was due to expire on 16th October this year,so got in touch to tell them i was not renewing contract, as i was a light user and intended shopping around for a good deal.This was around the 20th of September.Within 24 hours i was contacted by a salesman called Ben Campbell asking if he could possibly find a deal to suit me as"A valued customer".He suggested i took an HTS Wildfire S . For £12.50 i could have the phone for free, unlimited texts, 600 minutes of calls and a small internet usage. I have had a bad experience before with mobile phone companies .I asked if i could have 24 hours to think it over.I went on the internet and checked the offer out in regards to other companies.The offer was excellent . No other companies could beat it.He called back the following day for my answer.As i have already said i had a bad experience , so got him to repeat the offer and the price. He confirmed the offer and said he could send the phone out within 24 hours and my new contract would start immediately at the new price. I agreed and received new phone on Monday 26 th September.On Monday 16th October i lost all services and couldn,t phone or text.I didn,t have time till Friday 21st to investigate.I went on Vodafone website to get contact number. Just out of curiousity i went to my account to check my contract was set up right. I was shocked to see i was set to pay £24.99 per month.On contacting Vodafone,the first agent redirected me to a non existent phone number. I decided to go online and use their chat service to try and sort the mess out.I was told my contract had been up on 16th October so my line had been stopped.I tried to explain i was on new contract and this was an error.I was asked if i wanted line reinstated. It was ridiculous ,of course i wanted to be able to use my new phone.They said they would reactivate line and it might take up to 24 hours .I told them there had been an error in my new contract rate.They said that the £12.50 rate was only for last 2 weeks of contract , and my new rate was£24.99.I tried to reason with these people,but they said there was nothing they could do.I told them i wasn,t happy.They said someone would call back that day at 1 o,clock.Needless to say no one called back.I tried to resolve situation again today Sunday 23rd October.Asked to speak to a team leader . Was told i would be wasting my time as they would give the same answer.I have now sent my complaint to the Communications Ombudsman At OTELO, hoping they can help