Hello all, I bought a 5+2 draws from race for furniture for my son’s bedroom although a little flimsy I paid £109 and put it together myself.
after two months the bottom of the draws started to sag and eventually fell through to the next draw and then the next and then the next so three of the main five draws have fell in over.
looking at the base of these draws it is made from a hard board, not wood just a compressed 3mm board so I went back to the shop and asked them if there was anything that could be done like replace the bottoms they told me the manager was out(9-30am) and he would be back about 2-00pm that day but I could pay another£120 for a better set of draws which although look great are more than twice the original cost I was told the manger would have a look and tell me what he could do and ring me back.
After 3-30 pm that day i called back in, only to be told the manager said I had over loaded the draws bearing in mind these draws are only about 5inchs deep the only thing I could think of that might be heavy enough to over load them at that thickness is bricks?? He has t shirts and shorts in these draws and his school clothes. (Not heavy at all) but was told for another £120 I could buy the better ones.
I politely declined an showed my receipt and asked for a refund to which I was told you can’t have a refund you have overloaded the draws we can give you another set of the exact same draws but we will have to order them in as we don’t stock the item any more.
I told him that if the item is not fit for its purpose then a refund should be made and he made it quite clear that I would not get a refund and I could get whoever I wanted involved but I over loaded these draws and it was my fault.
I don’t complain but this manager really got to me and I asked them to sign my receipt to prove i had brought them back and date it and then I came hear any help would be greatly appreciated thanks
after two months the bottom of the draws started to sag and eventually fell through to the next draw and then the next and then the next so three of the main five draws have fell in over.
looking at the base of these draws it is made from a hard board, not wood just a compressed 3mm board so I went back to the shop and asked them if there was anything that could be done like replace the bottoms they told me the manager was out(9-30am) and he would be back about 2-00pm that day but I could pay another£120 for a better set of draws which although look great are more than twice the original cost I was told the manger would have a look and tell me what he could do and ring me back.
After 3-30 pm that day i called back in, only to be told the manager said I had over loaded the draws bearing in mind these draws are only about 5inchs deep the only thing I could think of that might be heavy enough to over load them at that thickness is bricks?? He has t shirts and shorts in these draws and his school clothes. (Not heavy at all) but was told for another £120 I could buy the better ones.
I politely declined an showed my receipt and asked for a refund to which I was told you can’t have a refund you have overloaded the draws we can give you another set of the exact same draws but we will have to order them in as we don’t stock the item any more.
I told him that if the item is not fit for its purpose then a refund should be made and he made it quite clear that I would not get a refund and I could get whoever I wanted involved but I over loaded these draws and it was my fault.
I don’t complain but this manager really got to me and I asked them to sign my receipt to prove i had brought them back and date it and then I came hear any help would be greatly appreciated thanks