I wanted other people to be aware of a really serious case of being misled and a service being misrepresented!!
recently my security was compromised somewhat as was my husbands a few years back due to internet shopping.
On both occassions LLoyds TSB talked us into setting up security on our accounts - I took out ID aware and my husband had originally taken out privacy Guard that acts in the same way. Jointly paying for the services at £13.98 per month.(6.99 each service)
The features and benefits on both services are
taken from LLoyds TSB website)
A credit monitoring service that sends timely texts or email alerts when any credit is taken out in your name or your credit profile changes significantly.
Unlimited access to your credit report online or by post whenever you request it.
A quarterly credit statement including a summary of activity on your credit profile and a report on your credit rating with tips on how to improve it.
Access to a team of dedicated specialists who will take control if you've been a victim of fraud as well as the option to have a personal identity theft risk assessment.
Well......
Sometime later we both made large purchases on finance of cars on sameday and both beleived that we would be contacted by the seperate services as credit was being accessed in our names......this did not happen despite waiting 1 month.
So we contacted LLoyds to enquire how come this had not happened as we had been paying for a service...
Their response was in the case of ID AWARE:
Well we were not informed you had taken credit so therefore we are unable to alert you.
(this seriously misrepresents their own claims as above)
Their response was in the case of the PRIVACY GUARD:
Well the service has not been activated properly, 'we have been taking monthly fees for the service from your account for the last 3 years because you did not query the amount coming out'.
(unbelievable!!!) They have refused to repay the amount and failed to inform us that the service had not been activated.
I have now contacted the Trading Standards who are taking the matter forward.
But I really wanted to check that other consumers were made aware of the underhanded tactics of LLOYDS TSB in relation to PRIVACY GUARD and ID AWARE.
Please do not hesitate to contact me should you require more info!!
Kind Regards
DM
recently my security was compromised somewhat as was my husbands a few years back due to internet shopping.
On both occassions LLoyds TSB talked us into setting up security on our accounts - I took out ID aware and my husband had originally taken out privacy Guard that acts in the same way. Jointly paying for the services at £13.98 per month.(6.99 each service)
The features and benefits on both services are
taken from LLoyds TSB website)A credit monitoring service that sends timely texts or email alerts when any credit is taken out in your name or your credit profile changes significantly.
Unlimited access to your credit report online or by post whenever you request it.
A quarterly credit statement including a summary of activity on your credit profile and a report on your credit rating with tips on how to improve it.
Access to a team of dedicated specialists who will take control if you've been a victim of fraud as well as the option to have a personal identity theft risk assessment.
Well......
Sometime later we both made large purchases on finance of cars on sameday and both beleived that we would be contacted by the seperate services as credit was being accessed in our names......this did not happen despite waiting 1 month.
So we contacted LLoyds to enquire how come this had not happened as we had been paying for a service...
Their response was in the case of ID AWARE:
Well we were not informed you had taken credit so therefore we are unable to alert you.
(this seriously misrepresents their own claims as above)
Their response was in the case of the PRIVACY GUARD:
Well the service has not been activated properly, 'we have been taking monthly fees for the service from your account for the last 3 years because you did not query the amount coming out'.
(unbelievable!!!) They have refused to repay the amount and failed to inform us that the service had not been activated.
I have now contacted the Trading Standards who are taking the matter forward.
But I really wanted to check that other consumers were made aware of the underhanded tactics of LLOYDS TSB in relation to PRIVACY GUARD and ID AWARE.
Please do not hesitate to contact me should you require more info!!
Kind Regards
DM