Hi there
Ok, so iv never done this, iv always been the "oh well, i dont want to cause any fuss" kind of person. But im a little bit upset with the situation im in.
I took an upgrade with orange, from an iPhone 3gs and upgraded to the Samsung Galaxy S2, which by the way is a cracking phone. Because it was the end of my contract i had a bit to pay towards it but that was expected.
I have the phone, its been 27 days and the paint is wearing away on the earpiece... its a mesh type material and its meant to be black. As its fading its half grey (metal) and half black. As its a black phone this means the phone now looks... tacky and really dissapointing.
I contacted Orange, i explained what happened and they offered an exchange for a refurbished model. I wasnt too happy with that response so because i had some billing problems aswell (for another day) i said can i cancel, i dont want any more hassle. My arguement is that if iv had the phone only 27 days and its wearing already, im almost certain the next one will aswell!
Anyway, they would only offer the exchange for a refurb end of. So anyone got any idea if this is right?
Which by the way if it is... i will just do the exchange and be done with it but if not... then i will try myself for a new one or a cancellation.
If anything is unclear in the post, please just ask im not normally good with explanations.
Ash
Ok, so iv never done this, iv always been the "oh well, i dont want to cause any fuss" kind of person. But im a little bit upset with the situation im in.
I took an upgrade with orange, from an iPhone 3gs and upgraded to the Samsung Galaxy S2, which by the way is a cracking phone. Because it was the end of my contract i had a bit to pay towards it but that was expected.
I have the phone, its been 27 days and the paint is wearing away on the earpiece... its a mesh type material and its meant to be black. As its fading its half grey (metal) and half black. As its a black phone this means the phone now looks... tacky and really dissapointing.
I contacted Orange, i explained what happened and they offered an exchange for a refurbished model. I wasnt too happy with that response so because i had some billing problems aswell (for another day) i said can i cancel, i dont want any more hassle. My arguement is that if iv had the phone only 27 days and its wearing already, im almost certain the next one will aswell!
Anyway, they would only offer the exchange for a refurb end of. So anyone got any idea if this is right?
Which by the way if it is... i will just do the exchange and be done with it but if not... then i will try myself for a new one or a cancellation.
If anything is unclear in the post, please just ask im not normally good with explanations.
Ash