Any advice?
Background:
I returned to the country from 5 years in Ireland in July 2011, and went to Phones4u. I asked for a rolling 30 day contract sim-only deal, for both myself and a seperate one for my partner on Vodafone. It was 15.50 a month for 300 minutes and a certain amount of texts, I do not recall exactly. The salesman, 'Lee', told us that we should not take that, and take the 12 month deal for the same price for double the minutes, 600, per month. He said that we could cancel the contract at any time without any charge and that there was no downside in taking this deal over the monthly one and that the monthly deals were useless.
We took out the 2 contracts acting on his advice, but now find in November, wishing to cancel are contracts, Vodafone will not allow us to. We explained the situation to them, and they said we should go back to Phones4U. We both did, and spoke to the person who sold us the contracts, who did not deny anything we had said, who passed us on to Head Office, who would only offer us £20 each off our bills, which is ridiculous because Vodafone want over £100 each for us to cancel our contracts now.
The Store Manager said he couldn't do anything for us and said he did not know why we were told this as to the store there is no difference between a monthly deal and a 12 month deal. He then tried to sell me onto another plan with a handset at a discount, but I made it very clear to him that we did not trust a single word he was saying. We also made sure the people up in Head Office knew that we believed them to be liars and scam-artists.
So, back to the original title, all I can think of doing is paying Vodafone the money, then taking Phones4U to small claims court to recover this amount. I am inexperienced with this so I'm not exactly sure if this is the best or only route to take.
Thanks in advance.
Background:
I returned to the country from 5 years in Ireland in July 2011, and went to Phones4u. I asked for a rolling 30 day contract sim-only deal, for both myself and a seperate one for my partner on Vodafone. It was 15.50 a month for 300 minutes and a certain amount of texts, I do not recall exactly. The salesman, 'Lee', told us that we should not take that, and take the 12 month deal for the same price for double the minutes, 600, per month. He said that we could cancel the contract at any time without any charge and that there was no downside in taking this deal over the monthly one and that the monthly deals were useless.
We took out the 2 contracts acting on his advice, but now find in November, wishing to cancel are contracts, Vodafone will not allow us to. We explained the situation to them, and they said we should go back to Phones4U. We both did, and spoke to the person who sold us the contracts, who did not deny anything we had said, who passed us on to Head Office, who would only offer us £20 each off our bills, which is ridiculous because Vodafone want over £100 each for us to cancel our contracts now.
The Store Manager said he couldn't do anything for us and said he did not know why we were told this as to the store there is no difference between a monthly deal and a 12 month deal. He then tried to sell me onto another plan with a handset at a discount, but I made it very clear to him that we did not trust a single word he was saying. We also made sure the people up in Head Office knew that we believed them to be liars and scam-artists.
So, back to the original title, all I can think of doing is paying Vodafone the money, then taking Phones4U to small claims court to recover this amount. I am inexperienced with this so I'm not exactly sure if this is the best or only route to take.
Thanks in advance.