I bought a bed package from Jysk which consisted of a metal bed frame and a mattress. I don't have a lot of money and their package deal was very attractive.
After a few weeks, the welds on the frame gave out and the bed collapsed.
Jysk replaced the faulty part immediately but, after a few more weeks, the welds on the new part also gave out.
I am now sure that the frame is poorly designed and of unsatisfactory quality.
I visited the shop this morning to complain and either get a refund or a more reliable replacement.
The options I have been given by the shop are:
1) a £53 refund for the frame only. The company say they will not refund the mattress as it is now used. £53 is not enough to buy another bed frame anywhere.
2) Pay an additional £150 to upgrade to another frame which will fit the existing mattress. I do not have £150 to spare.
As a result, I am now stuck with sleeping on the floor.
I believe that the company should refund the full cost of the entire package including the mattress as it was bought as a package.
Does anyone know what my rights are in this situation?
After a few weeks, the welds on the frame gave out and the bed collapsed.
Jysk replaced the faulty part immediately but, after a few more weeks, the welds on the new part also gave out.
I am now sure that the frame is poorly designed and of unsatisfactory quality.
I visited the shop this morning to complain and either get a refund or a more reliable replacement.
The options I have been given by the shop are:
1) a £53 refund for the frame only. The company say they will not refund the mattress as it is now used. £53 is not enough to buy another bed frame anywhere.
2) Pay an additional £150 to upgrade to another frame which will fit the existing mattress. I do not have £150 to spare.
As a result, I am now stuck with sleeping on the floor.
I believe that the company should refund the full cost of the entire package including the mattress as it was bought as a package.
Does anyone know what my rights are in this situation?