We’ve paid a £1000 deposit using credit & debit cards (appx £500 ea) to secure a used horse trailer from a main dealer.
Prior to the deposit being paid we agreed a number of faults would be repaired or rectified, and we would purchase a couple of extras.
Subsequent to the deposit being paid (and hence the contract made between us) the manager has over-ruled his sales staff and we’ve been informed that some of those repairs will be at our expense.
I understand we could walk away and get a full refund, however we would still like to go ahead with the purchase with the faults rectified as originally agreed. Where do we stand?
The dealer also stated that should we come to collect the trailer it will be on a ‘sold-as-seen basis’ and should we decide that the trailer isn’t up to standard and walk away he will keep £250 of our deposit. Is this legal?
Could the dealer simply refuse to honour our contract and refund us or can we insist the work is carried out and sold to us as agreed?
Thanks in advance.
Prior to the deposit being paid we agreed a number of faults would be repaired or rectified, and we would purchase a couple of extras.
Subsequent to the deposit being paid (and hence the contract made between us) the manager has over-ruled his sales staff and we’ve been informed that some of those repairs will be at our expense.
I understand we could walk away and get a full refund, however we would still like to go ahead with the purchase with the faults rectified as originally agreed. Where do we stand?
The dealer also stated that should we come to collect the trailer it will be on a ‘sold-as-seen basis’ and should we decide that the trailer isn’t up to standard and walk away he will keep £250 of our deposit. Is this legal?
Could the dealer simply refuse to honour our contract and refund us or can we insist the work is carried out and sold to us as agreed?
Thanks in advance.