Three months ago I bought a van with five months of a 3 year from new manufacturers' warranty remaining.
The van soon developed a fault, it would start and run for a few seconds and then repeat this until I gave up. The next day it would be okay.
It went back to the main dealer for repair under warranty and they did experience the problems but could not identify the cause, they made some changes in the hope that the problem would be solved.
It wasn't, so it went back again but still no fault could be diagnosed. It is still unreliable.
The main dealer now says it has cost him too much trying to find this fault, he's not paid for diagnosis only for repairs, he doesn't want to try again. Says he's exhausted all possibilities.
It's no use me insisting he has the van because I can't make him do anything when he has it.
I know my purchase contract is with the dealer who sold me the van and they have to resolve this, they have recognised their responsibility but I also think the manufacturers warranty should be honoured.
Is the manufacturers' warranty enforcible?
The van soon developed a fault, it would start and run for a few seconds and then repeat this until I gave up. The next day it would be okay.
It went back to the main dealer for repair under warranty and they did experience the problems but could not identify the cause, they made some changes in the hope that the problem would be solved.
It wasn't, so it went back again but still no fault could be diagnosed. It is still unreliable.
The main dealer now says it has cost him too much trying to find this fault, he's not paid for diagnosis only for repairs, he doesn't want to try again. Says he's exhausted all possibilities.
It's no use me insisting he has the van because I can't make him do anything when he has it.
I know my purchase contract is with the dealer who sold me the van and they have to resolve this, they have recognised their responsibility but I also think the manufacturers warranty should be honoured.
Is the manufacturers' warranty enforcible?